Asterisk Server Polycom Sound Point IP550

thinktechsolutions
thinktechsolutions used Ask the Experts™
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I'm having serious issues with my office phones and I'm not sure how to trouble shoot them. I currently use the asterisk server 1.4 I believe and use the polycom soundpoint ip550 phones. Everything was working perfect yesterday today when I try to make an outbound call I have to try sometimes 3-4 times to get to to go through. There are several things that happen one is when I got to make the outbound call I will be able to type in the first 3 numbers then nothing else the call will not go through. The 2nd thing that happens is when I go to make the call I'll type in the number and then I get a busy signal. The 3rd thing the number will actually go through. Currently inbound calls are unaffected I can recieve inbound calls with no problem at all. I use vitelity for my inbound and I use Icall for my outbound. I have tried to switch over to vitelity but not sure if I did it right. here is what my config file looks like ip are not correct by the way this was the orginal way.
register => cust_randazzo:secert word@gw01-car.dal.us.icall.net:5060
;externip=207.30.22.242
localnet=192.168.11.0/255.255.255.0
bindport=5060
nat=yes

[vitel-inbound]
type=friend
host=inbound21.vitelity.net
context=internal-asterisk-inbound
allow=all
insecure=very

[vitel-outbound]
type=friend
host=123.123.1.2.  <~~~ not correct ip info
context=outbound
nat=yes
insecure=very
allow=g729

[icall]
type=friend
host=sbc01-car.dal.us.icall.net
context=internal-asterisk-inbound
username=******
secret=*****
disallow=all
allow=ulaw
allow=alaw
allow=gsm
insecure=very
canreinvite=no
qualify=no

[icall-outbound]
type=friend
host=sbc01-car.dal.us.icall.net
context=internal-asterisk-inbound
allow=ulaw
allow=alaw
allow=gsm
insecure=very
canreinvite=no
qualify=no

What i did was got rid of everything related to icall and then saved config. I rebooted the server afterward still having issues
[vitel-inbound]
type=friend
host=inbound21.vitelity.net
context=internal-asterisk-inbound
allow=all
insecure=very

[vitel-outbound]
type=friend
host=64.2.142.9
context=outbound
nat=yes
insecure=very
allow=g729

Did I switch everything over correctly did I miss something and can this issue be related to something else that I'm not looking at. By the way its happening to all the phone not just one. Thank you
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Did you make any changes to your outbound routing?
It was an issue with vitelity something to do with the junipher router

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Commented:
It was an issue with Vitelity

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