Join Windows 7 Pro / Office 2010 Machine to SBS 2003

Calvin Close
Calvin Close used Ask the Experts™
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I am trying to connect a new Sony VAIO laptop to our SBS2003 Server.

Laptop specs:
* Windows 7 Pro
* Office 2010 Pro

In SBS2003, I "Add New Computer". I then use http://SERVERNAME/ConnectComputer on the new laptop.

The script runs fine. At the end, I can access all domain resources (server folders, printers, Company Web, etc).

When I open Outlook, it does not have the Exchange2003 profile. Outlook opens like it is a new installation.

Other notes that may have some relevance:

I chose Connection Manager for remote access, but it does not show the "Shortcut to Connect to Small Business Server" like all other laptops do.

A few weeks ago, I connected a new desktop to the SBS2003 with Win7 Pro / Office 2007 Pro and everything worked fine.
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Top Expert 2013
Commented:
There are several things that need to be in place when adding a Win7 computer to an SBS 2003 domain. Please see the document in the following link:
http://cid-c756c44362cd94ad.skydrive.live.com/view.aspx/Windows7Stuff/HOW%20TO%20DEPLOY%20WINDOWS%207%20IN%20YOUR%20SBS%202003%20NETWORK.docx

Also make sure only one network adapter is enabled on the laptop. If a second, such as a wireless, it must be disabled until after you join the domain.
In addition the laptop must point ONLY to the SBS for DNS. It will fail if there is even an alternate pointing to the router or an ISP.
Did you join the computer to the Active Directory domain? It sounds like you need to create the profile in Outlook. One way that you could do this is under Tools, and Email Accounts within the Outlook client.
Going on the previous point if you do not have DNS setup on the SBS server or the laptop pointing the SBS server that is running DNS then it should be. Make sure this is setup in your DHCP scope.
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Calvin ClosePresident

Author

Commented:
If the DNS issue was the issue, why do most things work on the laptop? Just not the email. Anyway, I am going to go through the docs that RobWill presented and I will get back to you if it works.

Also, does it make any difference that this laptop is a Win7 Pro 64-bit machine?
Top Expert 2013

Commented:
If in doubt about DNS please post the results of  ipconfig /all from the laptop. DNS is the largest source of issue in an active directory environment.
When you say most things work, but email what are most things? For example, if your stating that Internet works, but email doesn't and the problem is DNS, then that would make sense. Email is trying to resolve using an internal DNS name. If you are using a public DNS server then it will not resolve you to your internal Exchange server name. It will however, resolve you to external websites.
Calvin ClosePresident

Author

Commented:
Here is my ipconfig /all:
(I have changed DomainName to DOMAIN and computer name to COMPUTERNAME to protect the innocent)

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\admin>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : COMPUTERNAME
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : DOMAIN.local

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : DOMAIN.local
   Description . . . . . . . . . . . : Marvell Yukon 88E8059 PCI-E Gigabit Ether
net Controller
   Physical Address. . . . . . . . . : 54-42-49-64-F4-A3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::6019:947a:c8b0:248d%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.16.23(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, October 21, 2010 3:23:57 AM
   Lease Expires . . . . . . . . . . : Friday, October 29, 2010 10:33:23 AM
   Default Gateway . . . . . . . . . : 192.168.16.1
   DHCP Server . . . . . . . . . . . : 192.168.16.2
   DHCPv6 IAID . . . . . . . . . . . : 385885374
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-6E-1F-49-54-42-49-64-F4-A3

   DNS Servers . . . . . . . . . . . : 192.168.16.2
   Primary WINS Server . . . . . . . : 192.168.16.2
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.DOMAIN.local:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\admin>

Calvin ClosePresident

Author

Commented:
I have been reading through the docs that RobWill mentioned.

To help future readers, it says that the SBS Connection Manager is NOT compatible with 64-bit Windows7/Vista.

The SBSVista_Conceptual.doc (from Microsoft) says that if you choose to Configure Outlook 2003 Settings in the Setup Computer Wizard, it will apply Outlook 2007 settings if it is installed. Maybe it doesn't have Outlook2010 settings???
Calvin ClosePresident

Author

Commented:
SOLVED!

I tried everything that was mentioned above, but nothing worked.

The only way I managed to get the installation working was for me to uninstall Office 2010 and get SBS2003 to install Outlook 2003. Once it was all installed and connected to the domain correctly (and Outlook 2003 working properly), I reinstalled Office 2010 and used the "Upgrade Office 2010" mode.

Finally: Everything is now working properly!

Thanks everyone for your help and suggestions.

Calvin
Calvin ClosePresident

Author

Commented:
Thanks for pointing me in the right direction to getting this solved.

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