Configuring Brightmail

mikejcurtis
mikejcurtis used Ask the Experts™
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I'm afraid I find myself once again in uncharted territory whit insufficient expertise. I'm trying to configure my Directory Datasource for my ne install of Brightmail. I've added a rule to my firewall to allow the Brightmail's IP throught the DMZ to the LDAP server through the DMZ. When I try to test the connection with domainadmin@mydomain.com, I get the error below from Brightmail's console:

"Unable to search LDAP data source. Check the Control Center and DDS logs for details. DDS error code: 800402 Additional information returned by LDAP server: Permanent failure while attempting to search data source: MathewsBrothers.com Reason: [LDAP: error code 1 - 00000000: LdapErr: DSID-0C090627, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, vece"
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It sounds like the bind didn't work. LDAP error one is typically a syntax problem. Is this Active Directory?

Make sure you're referencing a specific DC for the server to contact in the hostname field, so dc.mydomain.com and the username/name/Bind DN should be in the format DOMAIN\Username.

Don't use a Domain Admin, LDAP for this purpose is just reading, and a low-privilege user will work just fine.

Here's the link to the Brightmail Admin Guide, page 492 goes into everything pretty straightforward. If you still have problems, please post screenshots - and try to obfuscate your company info :)

ftp://ftp.entsupport.symantec.com/pub/support/documentation/sbg_administration_guide.pdf

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