Symantec EndPoint protection

I have installed Symantec EndPoint protection on a win 2008 R2 server.  Every time liveupdate runs I get the message "LiveUpdate encounteded one or more errors. return code = 4"  I have searched the symantec forums for help and tried everything I found to no avail.  I need to get this running before I can add this server to production.  Does anyone any Ideas?
gjcpAsked:
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bz43Commented:
Sudeep SharmaTechnical DesignerCommented:
Stelian StanIT Services ManagerCommented:
Try this link: http://www.symantec.com/business/support/index?page=content&id=TECH95597&locale=en_US
it seems like your Live Update is corrupted.
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gjcpAuthor Commented:
Thanks for the posts.  I have tried all of the suggestions but to no avail.  When I run liveupdate by itself I see about 25 files downloaded but at the end of the live update it fails with a LU1835: "Connection to the LiveUpdate server failed" .  If I run the liveupdate from symantec endpoint manager i get get the return code = 4 error, but the log reports a 1835 error.  I have read symantec's solution http://www.symantec.com/business/support/index?page=content&id=TECH53376 and tried those suggestions.  So far nothing has worked.  Does anyone have any other ideas??
Stelian StanIT Services ManagerCommented:
Are you sure this system is not infected with malware?
Run malwarebytes (a quick scan should be enough):
http://www.malwarebytes.org/mbam-download.php
Sudeep SharmaTechnical DesignerCommented:
Hi,

I believe you are not using Proxy for the updates, if you do then check the article below:
How to setup the Symantec Endpoint Protection Manager to use specific proxy settings for LiveUpdate
http://service1.symantec.com/support/ent-security.nsf/docid/2007082113383448

Or you could try re-registering SEPM content with LiveUpdate.

Re-registering/Resetting Symantec Endpoint Protection Manager content with LiveUpdate

      The following steps should only be performed if troubleshooting steps indicate that the problem is due to Symantec Endpoint Protection Manager content not being properly registered with LiveUpdate. This may solve issues seen when Symantec Endpoint Protection Manager is not downloading a specific type of content (notably, AV and IPS content).

               1. From the Start menu select Run
               2. Enter the following command including the quotes:

                  "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\LuCatalog.exe" -cleanup

                  This command will unregister all Symantec Endpoint Protection Manager content from LiveUpdate. We will then proceed to re-register the content again with LiveUpdate.
               3. From the Start menu select Run
               4. Enter the following command including the quotes:

                  "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\LuCatalog.exe" -update

Sudeep

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gjcpAuthor Commented:
Setting the proxy settings worked.  Even though I actually did that before!  It worked this time.  I hope it will continue to work.  Thanks
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