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Exchange 2003 New User and User Mailbox, can send but not receive external, can receive internal, all other mailboxes work properly

1. Exchange 2003 New User and New User Mailbox, can send to anyone but can not receive from external senders, can receive internal, all other mailboxes work properly except this new one. Since I did these first two in AD Users and Computers, I deleted the second one also, and then used the SBS Server Management Console to create a new user. Same symptom with new user created in SBS Server Console. All of the other old users have no issues. The bounce back email I get is always the same "Remote host said: 550 5.7.1 No mailbox found [RCPT_TO]"

2. I deleted the user and the mailbox and then created another user with another mailbox. Same exact symptom, once I get this working, a secondary part of this 500 pointer is that I may want to re-attache the original mailbox that I deleted back to the new user.

getzjd

How long are you waiting between the time you create it and the time you try to send email from external?

Viral Rathod

Check this

1) Go to the New User Properties - E-mail Address Tab and Make sure you zzz.com E-mail Address is set as primary
Some domain have 2 policy set on the RUS like (first.last@123.com to first.last@zzz.com)

2) Do you have any filter settings is enabled ,You need to probably add the new user to the Filtering so that new user are able to receive the e-mail

Best way is to go to https://www.testexchangeconnectivity.com and check the Inbound SMTP Email Test and check for the errors

R--R

Do you relay the mails through ISP? for eg like postini and the mailbox is not configured to relay.

Matterofacts

ASKER

Have waited long time in reply to 1st comment (more than a day)

on second comment - 1. where do I find the filtering that your referring to?
2. The Inbound SMTP Email test passes for other users but not the problem one - it returns mailbox the following
________________________________________________________________________
      Attempting to send test email message to mcc@goingandplank.com using MX mxin.name-services.com.
     Delivery of the test message failed.

      Additional Details
     Server returned status code 550 - Mailbox unavailable. The server response was: 5.7.1 No mailbox found
Exception details:
Message: Mailbox unavailable. The server response was: 5.7.1 No mailbox found
Type: System.Net.Mail.SmtpFailedRecipientException
Stack trace:
at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, SmtpFailedRecipientException& exception)
at System.Net.Mail.SmtpClient.Send(MailMessage message)
at Microsoft.Exchange.Tools.ExRca.Tests.SmtpMessageTest.PerformTestReally()

________________________________________________________________________

This is interesting, inside Server Manager if I open the user properties, error box says "ID no: 80045005 Microsoft Active Directory - Exchange Extension" and then clicking ok opens the properties and none of the exchange tabs show for this user - on other users don't get this error and

SOLUTION

Viral Rathod

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Matterofacts

ASKER

It wouldn't be an issue with the MX record if all of the other email addresses on this server are working, right? And isn't the MX record for the entire domain, there is not individual records for each user as far as the MX is concerned.

Matterofacts

ASKER

Also, we are not using any third party filters. It has to be an issue on this SBS 2003 Server itself.

Matterofacts

ASKER

Also, the Exchange System Manager shows that there are items in the mailbox, is there a way to view them?

SOLUTION

Viral Rathod

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ASKER

viralrathod, I think you misunderstood, all of the emails work except this new one.

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ASKER

I am not sure how all of the emails have been getting through the verizon firewall because there isn't an existing port forward for 25. But all of the mail gets delivered except this one.

When I opened Port 25 in the firewall and Telnet on Port 25, then it delivered my test email to the problem users mailbox

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ASKER

A new person replaced an old person. I initially tried renaming which worked for the AD user but not the mail box. It still had the old user name on the mailbox, possibly an easy solution at this point would be rename the AD user to the new name, and then get instructions here to rename the mailbox, How is the mailbox renamed?

Viral Rathod

Hi
Nope, Rename the mailbox will not help
Can you please check the Rules on the verizon firewall
May be Verizon is blocking the Trafice for this new users

Verizon Guide
http://www2.verizon.net/micro/vissbusiness/pdf/VOL_UserGuide_firewall.pdf

Viral Rathod

Just check if the following link helps

http://www22.verizon.com/smallbusiness/help/fiosinternet/?problem=2839
http://www22.verizon.com/ResidentialHelp/HighSpeed/Email/Setup+And+Use/QuestionsOne/85574.htm
http://www22.verizon.com/ResidentialHelp/HighSpeed/Email/Email+Tools/QuestionsOne/85731.htm

Matterofacts

ASKER

I ended up being configured not only in our Exchange server where I was working but also on the Verizon interface webmail admin interface, the email had to be added there as well. So the MX record response was some what correct since this MX record would have shown a Verizon server and not our Exchange server.

Viral Rathod

Correct Now you got it ,

Now new user are able to send and receive mails right ?

Let us know if you have any further queries.

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Resolved after contacting Microsoft Engineer

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ASKER

Resolved after contacting Microsoft Engineer