Can't open embedded PDF doc in website

Blue Street Tech
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When a user accesses a specific site, the attached error occurs when he tries to view an embedded PDF.

I have verified this works correctly on other PCs using IE8. I have also verified that it works on *his* PC with FireFox. So it is definatly specific to IE on his machine.

OS: XP PRO SP3
IE 8.0.6001.18702 (all patched)

Attachments: 1) ScreenShot of XML error; 2) IE site error on bottom left status bar.
101020---372-S101020---AddDocs--.gif
101020---372-S101020---AddDocs--.txt
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Do you set the MIME type correctly for PDF files?

What version of the Acrobat Reader do you have?  You should have at least version 9.
if the above does not help, see if these links help:
       http://support.microsoft.com/kb/968916
       http://support.microsoft.com/kb/967897
Top Expert 2013

Commented:
diverseit--Open IE Tools|Internet Options| Security Tab|Click the button at the bottom of the page "Reset all zones to default levels".  Now click on the Advance Tab, and click the button at the bottom "RESET".
The error messages you show are really indicating errors by the writer of the site/PDF file.  But maybe stripping IE to its default state will allow it to open the file.
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Top Expert 2013

Commented:
diverseit--Perhaps try this first.  It is very quick and simple.  It is a way to no longer show errors caused by writers of a site/file.  That is something you probably want anyway.
 
In IE Tools|Internet Options|Advanced tab uncheck "Display a notification about every script error" and check the two "Disable Script Debugging... "items
Blue Street TechLast Knight
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Commented:
@khkremer: Where do I locate the MIME type setting? In Adobe or IE?
@puppydogbuddy: I am executing both of these steps now & will post results shortly.
@jcimarron: I already did this plus checked to view new version of the page to Every time I visit the webpage, clicked Restore advanced settings, cleared cache, &rebooted. I did not click Reset though – I will try that. My initial thoughts were this is an issue on the web dev side however, I can’t replicate this error on other machines using IE and FF works even on this machine. So I know that this issue is isolated to this machine’s IE. As you stated I will perform Disable Script Debugging... before resetting and will post results shortly.
This would be on the web server - so that the server would send down the the correct mime type so that the browser "knows" what to do with the file.
Blue Street TechLast Knight
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Commented:
@puppydogbuddy: both KBs failed to resolve.
@jcimarron: uncheck "Display a notification about every script error" was already set. Executed other two with no luck either. Reset failed to resolve as well.
FYI: I restarted IE after each change was made then tested.
Any other ideas. Again this has been isolated to one machine's IE.
Blue Street TechLast Knight
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Commented:
@khkremer: aaa ic but i have verified this works on other machines using IE8.
Blue Street TechLast Knight
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Commented:
This is a thrid-party company's site. i have no access to.
Blue Street TechLast Knight
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Commented:
@puppydogbuddy: i must have glossed over your initial comment. "What version of the Acrobat Reader do you have?  You should have at least version 9." It is Adobe Acrobat STD 8.1.3 (no updates availible).
I noticed on the other machines that worked they did not have Acrobat only the Reader isntalled and the Reader versions were all 9.X.
I'm dl Adobe Reader 9.4 to see if it resolves the issue.
Blue Street TechLast Knight
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Commented:
witing on reboot...
still does not make sense why on this machine i can get FF to work with same adobe version????
Top Expert 2013

Commented:
diverseit--Can you download the .pdf and open it from the hard drive?
It would be a workaround, but not too hard to live with.
FWIW--I can open that .pdf file in IE8 and Reader 9.4.0 by using the URL in your screenshot.
Jason C. LevineDon't talk to me.

Commented:
Hi diverseit,

If the problem is isolated to one browser on one computer it's most likely a corrupted plugin.  Uninstall the Adobe reader, run a registry cleaner, and reinstall.
Blue Street TechLast Knight
Distinguished Expert 2018

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Commented:
Now i am getting an error stating Adobe Acrobat/Reader that is running cannot be used to view PDF files in a Web Browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again.
I guess maybe Adobe changed this but in previous version you could run mixed versions of Reader and Acrobat simultaneously.

Uninstalling Acrobat 8 now.
Jason C. LevineDon't talk to me.

Commented:
If you have Acrobat full, there is little reason to have Reader installed as well.  I would remove them both and reinstall your preferred app and try it that way
Blue Street TechLast Knight
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Commented:
@jcimarron: yes i can, however the user does not want to do it that way... (not my call)
@jason1178: i am manually unistalling via http://kb2.adobe.com/cps/400/kb400658.html as it won't uninstall...something has been corupted in Acrobat STD.
I have uninstalled Reader and will clean install Acrobat 9 after i finish manually uninstalling 8.
Jason C. LevineDon't talk to me.

Commented:
>> something has been corupted in Acrobat STD.

Bingo!
Blue Street TechLast Knight
Distinguished Expert 2018

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Commented:
Having major issues uninstalling any adobe products... any ideas.
Their KB article is a pile ...its not complete either. Windows Install Clean Up is failing to unistall them as well.
Top Expert 2013

Commented:
diverseit--"Having major issues uninstalling any adobe products"
The "any" is pretty broad.  What is happening when you try? Error messages? Is it really only one program that is hard to uninstall?  Which one?
Anyway
http://kb2.adobe.com/cps/400/kb400658.html
http://kb2.adobe.com/cps/141/tn_14157.html
http://kb2.adobe.com/cps/400/kb400769.html
A powerful uninstall program is Revouninstaller , but you should start with a fully installed program, not the remnants of a program parts of which have already been uninstalled.  You fix that by reinstalling the program you want to immediately uninstall.
http://www.revouninstaller.com/
At what you think is the end of the uninstall scan, you will be offered to uninstall Registery keys.  Take the option and uninstall only the bolded keys.
Blue Street TechLast Knight
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Commented:
@jcimarron: sorry for my vagueness. I am trying uninstall Acrobat 8 & Reader 9 (which i just downloaded) there were also Acrobat8 (different from the Acrobat 8.0 directory) and Acrobat 6 which weren't showing up in Add/Remove but are in the Program Files folder.
I will post the exact errors later today, but Acrobat 8 says something to the effect that the product is not valid and Reader is missing from Add/Remove yet it is still present on the machine, i can open the app, etc. I can't reinstall Acrobat 8 bc user lost the disc.
As i stated previously this KB ( http://kb2.adobe.com/cps/400/kb400658.html ) failed to remedy the issue. I get Access denied errors in the del AcroIEHelper.dll step and continues for the rest of the steps in that section...access denied. i continued through the article with no avail.
I will try the other KBs and post results.
Blue Street TechLast Knight
Distinguished Expert 2018

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Commented:
just found the error msg for Acrobat 8. "The installation source for this product is not availible. Verify that the source exists and that you can access it."
Jason C. LevineDon't talk to me.

Commented:
If I might make a suggestion?

Close this.  We know why the PDF will not open on the one machine now.  You are going to need more Windows Experts to look at your problem and the Web Browsers, Extensible Markup Language (XML), Adobe Acrobat are not the best Zones for that.

By asking a new question cross posted in Windows XP and Acrobat and something else, you will get help from people who might be more proficient in these kinds of issues (granted, jcimarron isn't chopped liver in that category :)
"Now i am getting an error stating Adobe Acrobat/Reader that is running cannot be used to view PDF files in a Web Browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again"

To fix that go to this registry entry:

HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe

if it isn't there, create it.

The Default entry should be your actual Adobe Acrobat/Reader product path enclosed in quotes.

For example:

"C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe"

Blue Street TechLast Knight
Distinguished Expert 2018

Author

Commented:
@jason1178: i was thinking the same thing this has evolved past my initial question. I will setup a new one. Thank you.
Blue Street TechLast Knight
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Commented:
I found an Adobe Acrobat 9.0 disc& installed it --Fixed all issues including the original XML issue.
I am awarding points to puppydogbuddy as he was the one who pointed out that i needed Acrobat 9+ (http://#a33958653).
Blue Street TechLast Knight
Distinguished Expert 2018

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Commented:
Installed Acrobat 9.0 - resolved all issues here.
Glad you got it resolved.  Thanks for the points and grade.

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