Application Hang on Terminal Server

crazyifti
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Hanging application WINWORD.EXE, version 11.0.8328.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Hanging application AcroRd32.exe, version 7.0.5.172, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Fault bucket 2058867196.

Hanging application Acrobat.exe, version 7.0.2.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

The description for Event ID ( 1904 ) in Source ( HHCTRL ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: about:blank, http://go.microsoft.com/fwlink?LinkID=45840.

SYMANTEC TAMPER PROTECTION ALERT

Target:  C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
Event Info:  Suspend Thread
Action Taken:  Logged
Actor Process:  C:\Program Files\UPHClean\uphclean.exe (PID 2588)
Time:  Thursday, October 21, 2010  1:09:59 PM

The shell stopped unexpectedly and Explorer.exe was restarted.

Hanging application EXCEL.EXE, version 11.0.8328.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Hanging application OUTLOOK.EXE, version 11.0.8325.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

I am getting all these errors and the users are getting black screen on the RDP sessions

Please help
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Commented:
Try Adobe Customization Wizard to make custom setup of Adobe Reader(remove all unnecessary options and other useless stuff like IE integration etc.)
http://www.adobe.com/support/downloads/detail.jsp?ftpID=3564
After that, try to install it form distributive set which Customization Wizard will generate for you (remove old Reader installation before).
And don't forget to put your server in "install" mode before the installation begin.
This is the way I always install Reader on my servers.

Author

Commented:
Are All these errors are due to Acrobat Reader,

Commented:
No....probably not - but like in coding lets start with the first error and see what that clears up
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Author

Commented:
ok..
Commented:
also disable tamper protection as well on installs that have symantec. It also causes problems with UPH clean
These are the processes to exclude for Symantec Endpoint 11.X:

C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Symantec AntiVirus\SescLU.exe
C:\Program Files\Symantec AntiVirus\Smc.exe
C:\Program Files\Symantec AntiVirus\SmcGui.exe
C:\Program Files\Symantec AntiVirus\VPTray.exe
C:\Program Files\Symantec AntiVirus\SescLU.exe
C:\Program Files\Symantec AntiVirus\SymCorpUI.exe
C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
C:\Program Files\Symantec\LiveUpdate\LUALL.exe
C:\Program Files\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\Program Files\Symantec\LiveUpdate\LuComServer_3_3.exe
C:\Program Files\Symantec\LiveUpdate\LuConfig.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

Author

Commented:
today I am getting these errors

Failed to perform redirection of folder My Documents. The new directories for the redirected folder could not be created. The folder is configured to be redirected to <\\hq.stc.gov.ae\datavol1\userfiles\%USERNAME%\My Documents>, the final expanded path was <\\hq.stc.gov.ae\datavol1\userfiles\mohd_ali\My Documents>. The following error occurred:
This security ID may not be assigned as the owner of this object.


Faulting application excel.exe, version 11.0.8328.0, stamp 4c717ddb, faulting module mso.dll, version 11.0.8324.0, stamp 4bc960ac, debug? 0, fault address 0x0019a5cc.

Commented:
Heres the website I use for Virtualization - specifically the link to how to fix your redirection problem
http://www.virtualizationadmin.com/articles-tutorials/terminal-services/performance/configure-folder-redirection.html

Author

Commented:
now i am only getting the excel error

Faulting application excel.exe, version 11.0.8328.0, stamp 4c717ddb, faulting module mso.dll, version 11.0.8324.0, stamp 4bc960ac, debug? 0, fault address 0x0019a5cc

Commented:
Which excel? 2007? check for updates on the excel

Commented:
Go to Component Services (Control Panel->Admin tool), expand My Computer,
then expand "DCOM Config", find "Microsoft.Excel.Application", right click to
show "Property", then select "Identity" tab. It says Which user account do
you want to use to run this application?, choose "This User", then enter an
account which has "Administrator" role. Excel application need to run under
the admin account from my web application.

Author

Commented:
Excel 2003 SP3
I have done all the updates

Author

Commented:
On my Terminal Licensing Manager I see that no TS CAL is issued to users... Why is this I have Added TS CAL (Per User)

Commented:
Did this work for you?
Go to Component Services (Control Panel->Admin tool), expand My Computer,
then expand "DCOM Config", find "Microsoft.Excel.Application", right click to
show "Property", then select "Identity" tab. It says Which user account do
you want to use to run this application?, choose "This User", then enter an
account which has "Administrator" role. Excel application need to run under
the admin account from my web application.
On the other thing

This licensing model was added just prior to the release of Windows Server 2003, so Microsoft had no time to fully implement the licensing model as they had no existing way to attach a Terminal Server CAL to a user account. Because of this, Per-User CALs are not tracked in the licensing database and are never actually “issued”. This is also the reason why we have a choice of licensing modes for a Terminal Server. This functionality will be “fixed” in Longhorn Server, due out in 2007. For more information on this, see Microsoft KB article 822134.


Author

Commented:
Yes I tried Changing the permission  and waiting for the log generate...
Will update u soon...

Thanks

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