CraigM10
asked on
shared mailbox not sending e-mail to its inbox when copied on a message.
I have an exchange 2010 server that I have moved all my mailboxes to from a 2003 server. I have 4 mailboxes that are shared mailboxes. Groups of users attach them as secondary mailboxes to the primary outlook profile. The permissions appear to be setup the same on all of these mailboxes. 3 of the mailboxes work as expected 1 of them does not. When these users send an e-mail from these maiboxes they allways change the From: field to be that mailbox so the receipient does not see an indiviuals name or e-mail address. They also always copy that mailbox on the message. (I have no idea why but that is their process) 3 of these shared mailboxes work perfectly. The one mailbox sends the e-mail out as expected but the message that goes out is put in the sent items of that mailbox and marked as an unread message. No message ever appears in the inbox as it does with the other shared mailboxes. if the from field is not populated it works fine but then the message is sent from the end user not the shared mailbox.
bcapello
Have you checked for any Outlook rules that may be moving those messages automatically?
ASKER
There are four people, including myself, who experience the same issue. I have no rules.
What have you done to determine that the permissions on your three functional mailboxes are set up the same as the errant mailbox?
ASKER
I have verifed within the permissions on the mailbox (exchange 2010) that they are setup the same. if there is something else I should do please let me know.
Let's make sure that Exchange is seeing the Send As permissions correctly. This command will give you a list of all the mailboxes which have send-as permission set for your user. Change the "some user" below to a user who is having trouble. It should list all four mailboxes that user can "send as".
Get-Mailbox | Get-ADPermission | Where-Object { ($_.ExtendedRights -like "*send-as*") -and ($_.User -like "some user") }
Get-Mailbox | Get-ADPermission | Where-Object { ($_.ExtendedRights -like "*send-as*") -and ($_.User -like "some user") }
ASKER CERTIFIED SOLUTION
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ASKER
This never worked, it neither ran nor failed. Get-Mailbox | Get-ADPermission | Where-Object { ($_.ExtendedRights -like "*send-as*") -and ($_.User -like "some user") }
The solution was that the mailbox itself had a rule set on it. You may ask your self, "self, why did this just start working when this mailbox has been around the company for years?" My only explanation is that the original account was in a parent domain and the mailbox was in a child domain. About two weeks ago I moved the account to the child domain. This must have enabled the rule to work again. Originally the mailbox was setup by another company that has been aquired.
The solution was that the mailbox itself had a rule set on it. You may ask your self, "self, why did this just start working when this mailbox has been around the company for years?" My only explanation is that the original account was in a parent domain and the mailbox was in a child domain. About two weeks ago I moved the account to the child domain. This must have enabled the rule to work again. Originally the mailbox was setup by another company that has been aquired.
ASKER
Thanks everyone for the help.