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TSWEB and Timberline 9.7

Last Modified: 2012-05-10
We are having an issue with a user of TSWEB.  Every once in a while when they access the application Timberline, their mouse clicks are not working.  The try clicking on the File | Edit | menu at the top and nothing happens.  They are using a Windows 7 Professional 64bit system.  If they do a ctrl+alt+del on the Windows 7 system, and click cancel ,the mouse will work just fine in the TSWEB application.  Any ideas?
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