Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

Professional Opinions
Ask a Question
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

troubleshooting Question

Win 7 Doesn't Recognize Sansa Media Player

Avatar of garcpr
garcprFlag for United States of America asked on
HardwareMultiMedia ApplicationsWindows OSMicrosoft Legacy OSWindows 7
20 Comments1 Solution1128 ViewsLast Modified:
I bought a refurbished Sansa Fuze Media Player.  Win 7 Home Prem said it "doesn't recognize it and it has probably failed".  The supplier sent me another one which they checked before sending.  I get the same message  from Win 7 for it.

The Fuze says it's connected  but nothing downloads to it from Win Media Player.  The Windows and the Sandisk support sites don't solve the problem.  The Sandisk Driver page doesn't work to download drivers (is there an alternate source?)  Windows tries to get drivers and fails.

I would appreciate any suggestions.
Avatar of Merete
MereteFlag of Australia image

Our community of experts have been thoroughly vetted for their expertise and industry experience.

This problem has been solved!
Unlock 1 Answer and 20 Comments.
See Answers