Customer has an Acer Aspire 5532 laptop running Windows Home 7 64 bit with an AMD Athlon TF-20 1.60 GHz processor and 3GB of memory.
She has two main complaints. First of all when trying to look at YouTube videos there’s endless waiting for buffering. Second, she and her husband both have laptops. They sit in their chairs side by side and sometimes she doesn’t have connectivity while at the same time he does. This bugs her to no end. He has a Dell Inspiron 1545 with wireless G.
Major problem with the buffering seems to be that they have Hughes Net Satellite, which of course isn’t as fast or dependable as cable or DSL. Second problem I can see is that they have a Linksys WRK54G router. That’s a fairly old G router.
Here are my questions/solutions. Tell me what you think.
1. The modem and router are in the basement, below where they sit.
At first I was going to just get him a high gain antenna to improve wireless performance. Looking at the Toshiba I see it has Draft-N capability. I have a refurb Netgear WNR2000 V2 router. I think a better solution would be the Netgear Router. Opinions?
2. I see that that she has McAfee Security Center. I’ve hated McAfee for over a decade now. But I’m wondering if this is just a past prejudice. She still has 71 days on the subscription. My inclination is to rip it out and put in AVAST free antivirus, set up her id as a limited one and use the Win 7 firewall.
But my other thought is that if a piece of software is working for a customer, stick with it. Does anyone know if McAfee has gotten any better? Is it still a major drag on performance? Could it even slow down Internet? Would it protect the client’s computer any better than my suggestion above? Opinions?
3. About the buffering issue, which is a problem both for her and her husband. I was thinking of installing YouTube downloader and then have them watch the videos after they downloaded. Would this be too cumbersome and finally a lot slower than just trying to let it download? Any other suggestions?
4. Has anyone tried Speedbit Video Accelerator? Opinions?