troubleshooting Question

How to troubleshoot exchange server connectivity issue?

Avatar of okamon
okamon asked on
ExchangeEmail ClientsEmail Protocols
8 Comments3 Solutions900 ViewsLast Modified:
user has exchange server 2003 in domain environment. Setup a user and email. The user can send out email but cannot receive any email. the NDR is
A message that you have sent could not be delivered to one or more recipients.  This is a permanent error.  The following address failed:
 <test@abc.com>: 550 "

I read this article http://support.microsoft.com/kb/153119. My questions:
1. How does each command can help me find out the problems?
2. and to telnet, I need to find out the exchange server fqdn or ip address, but it seems I cannot just telnet abc.com as sometime the exchange server not in the same location as exchange server. How can i find out the location of exchange server?
 
ASKER CERTIFIED SOLUTION
evanmcnally
IT Consultant

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 3 Answers and 8 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 3 Answers and 8 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros