Solved

Please help identify this hardware, missing a driver for ACPI Device

Posted on 2010-11-07
5
1,217 Views
Last Modified: 2012-05-10
Hi All,

We have a Dell XPS 400 that had to be reformatted and setup with Windows XP Media Center Edition.  After installing everything on the driver disc that came with the machine, as well as the updated copy of the Intel Chipset and Intel Storage Matrix drivers . . . we still have an unknown device in device manager.  There doesn't seem to be anything left to install on the driver disc or on the updated drivers on Dell.com.  

The hardware ID is:
ACPI\AWY0001
*AWY0001

The Device Instance ID is:
ACPI\AWY0001\2&DABA3FF&0

The user didn't want to leave the machine so they started using it right away and it seems to work fine.  Can anyone identify this driver/device and is it essential?  If not, they seem to be happy as is, thanks!
0
Comment
Question by:Jsmply
5 Comments
 
LVL 9

Assisted Solution

by:MBobrek
MBobrek earned 75 total points
ID: 34081520
0
 
LVL 12

Accepted Solution

by:
DarinTCH earned 350 total points
ID: 34081521
away mode
supported only in XP media
shuts downs some system power
try motherboard manufacturer for the driver
many techs have issues with this driver
part of MS/amd live! SYSTEM
0
 
LVL 9

Expert Comment

by:MBobrek
ID: 34081525
By the way, if it is running fine, great. It usually is not an essential requirement.
0
 
LVL 70

Assisted Solution

by:garycase
garycase earned 75 total points
ID: 34081653
As noted above, this is related to "Away Mode"  --  a sleep-like state where the CPU and speciific media devices remain fully functional while the display & sound card and any other "away mode aware" cards are powered down.    It's designed for media center functionality in XP MCE and Vista.    This white paper details the functionality if you're interested:  http://download.microsoft.com/download/9/c/5/9c5b2167-8017-4bae-9fde-d599bac8184a/AwayMode.docx

It's completely unnecessary ... so there's no issue leaving Device Manager the way it is -- but if you're like me (and want a CLEAN Device Manager),  you can disable Away Mode in the BIOS and it will no longer show up as an unknown in Device Manager.
0
 

Author Closing Comment

by:Jsmply
ID: 34085519
Thx all. Right after posting the question we found a similar question in the Dell knowledge base that identified the component and had the right driver.  Just for whatever reason it's not listed on the drivers download page for that machine and tier 1 Dell tech support wasn't aware of it.  

Either way, all fixed.

And yes Gary, we prefer a nice CLEAN device manager in all cases.  Thanks!
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

929 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now