Solved

Please help identify this hardware, missing a driver for ACPI Device

Posted on 2010-11-07
5
1,215 Views
Last Modified: 2012-05-10
Hi All,

We have a Dell XPS 400 that had to be reformatted and setup with Windows XP Media Center Edition.  After installing everything on the driver disc that came with the machine, as well as the updated copy of the Intel Chipset and Intel Storage Matrix drivers . . . we still have an unknown device in device manager.  There doesn't seem to be anything left to install on the driver disc or on the updated drivers on Dell.com.  

The hardware ID is:
ACPI\AWY0001
*AWY0001

The Device Instance ID is:
ACPI\AWY0001\2&DABA3FF&0

The user didn't want to leave the machine so they started using it right away and it seems to work fine.  Can anyone identify this driver/device and is it essential?  If not, they seem to be happy as is, thanks!
0
Comment
Question by:Jsmply
5 Comments
 
LVL 9

Assisted Solution

by:MBobrek
MBobrek earned 75 total points
ID: 34081520
0
 
LVL 12

Accepted Solution

by:
DarinTCH earned 350 total points
ID: 34081521
away mode
supported only in XP media
shuts downs some system power
try motherboard manufacturer for the driver
many techs have issues with this driver
part of MS/amd live! SYSTEM
0
 
LVL 9

Expert Comment

by:MBobrek
ID: 34081525
By the way, if it is running fine, great. It usually is not an essential requirement.
0
 
LVL 70

Assisted Solution

by:garycase
garycase earned 75 total points
ID: 34081653
As noted above, this is related to "Away Mode"  --  a sleep-like state where the CPU and speciific media devices remain fully functional while the display & sound card and any other "away mode aware" cards are powered down.    It's designed for media center functionality in XP MCE and Vista.    This white paper details the functionality if you're interested:  http://download.microsoft.com/download/9/c/5/9c5b2167-8017-4bae-9fde-d599bac8184a/AwayMode.docx

It's completely unnecessary ... so there's no issue leaving Device Manager the way it is -- but if you're like me (and want a CLEAN Device Manager),  you can disable Away Mode in the BIOS and it will no longer show up as an unknown in Device Manager.
0
 

Author Closing Comment

by:Jsmply
ID: 34085519
Thx all. Right after posting the question we found a similar question in the Dell knowledge base that identified the component and had the right driver.  Just for whatever reason it's not listed on the drivers download page for that machine and tier 1 Dell tech support wasn't aware of it.  

Either way, all fixed.

And yes Gary, we prefer a nice CLEAN device manager in all cases.  Thanks!
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

If you need to start windows update installation remotely or as a scheduled task you will find this very helpful.
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now