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Strange Issue with Primary SMTP Alias in Exchange 2007

Posted on 2010-11-07
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Last Modified: 2013-11-21
Hi All,
I thikn this is quite challenging.
Installed an SBS Server that WORKS just Perfact after a fresh installation except one Issue

Issue
====

Email Domain name is allupallup.com.au and internal domain is allupallup.local

When emails sent from internet to username@allupallup.com they are never received

When when send to userfirstname.lastname@allupallup.com they are received OK.

I have recreated Email policies several times and Intially user first name . last name was highlighted as Primary default SMTP Alias whic is changed to username now.

But Exchange is unable to receive email to username@allupallup.com

Also Exchange was loaded with SP1 Rollup Pack 9 and after couple of restarts it is still showing OLD SP with rollup pack 6. i.e. Showing version 8.1(Build 240.1)

Prompt help would be appriciated.

Thanks,

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Question by:aspiremsp
5 Comments
 
LVL 33

Assisted Solution

by:Busbar
Busbar earned 50 total points
Comment Utility
when you create your address list are the email address username@domain.com assigned to the user or not? are there any errors in the event viewer.

Exchange now is running SP3 so why don't you apply it
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LVL 22

Assisted Solution

by:rickhobbs
rickhobbs earned 50 total points
Comment Utility
When you go under a user's email addresses that is not receiving external messages to the username@allupallup.com address, what is the primary address.  If the user's were created before you changed the delivery option, you may have to manually fix the user's primary accounts.
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LVL 6

Assisted Solution

by:Flipp
Flipp earned 400 total points
Comment Utility
Launch Exchange Management Console

1. Open Recipient Configuration > Mailbox > Username
2. Goto Email Addresses tab
3. What is listed here?

1. Open Organization Configuration > Hub Transport
2. Goto E-mail Address Policy tab
3. How many Policies do you have here?
4. If ONLY Default Policy, then open Default Policy
5. Goto E-mail Addresses section and see what is listed

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LVL 11

Accepted Solution

by:
JuusoConnecta earned 0 total points
Comment Utility
Track the email and see if they have even gotten onto yor exchange organization.

Problem looks like you got several email policys overriding each other or got wrong prioritys on them in EMC.
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Author Closing Comment

by:aspiremsp
Comment Utility
correcting email policies resolved the issue.
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