troubleshooting Question

Multiple services stop spontaneously in XP Pro

Avatar of trusnock
trusnock asked on
Windows XPPC
17 Comments6 Solutions996 ViewsLast Modified:
We have a Windows XP SP3 PC where about eighteen services suddenly stop after several hours of running.  There are no error messages or Event log entries around the time of the failure to give us any clues as to the cause.

I saw this problem 3 or 4 years ago in Windows XP Pro on a few unrelated machines, and only reinstalling the OS solved it back then.  I'm hoping someone can help with a more elegant solution this time because this particular PC acts as the server at our client's office and has software installed that we're not 100% sure how to reinstall.

Here are the services that stop each time:

Automatic Updates
Computer Browser
Cryptographic Services
DHCP Client
Distributed Link Tracking Client
Error Reporting Service
Help and Support
Logical Disk Manager
Secondary Logon
Security Center
Shell Hardware Detection
System Restore Service
Task Scheduler
Windows Audio
Windows Firewall/Internet Connection Sharing
Wireless Zero Configuration

So far, we have tried the following:

1. Uninstalled McAfee antivirus, which had been giving us problems since we installed it three weeks ago.  Ran the McAfee remover to completely clean it up

2. Ran CHKDSK on the drive

3. Ran a safe-mode scan with Super Anti Spyware and Malware Bytes

4. Rolled Windows back to a restore point from 3 or 4 days before the problem arose

5. Ran sfc /scannow (it scanned for 20 minutes then closed without saying anything)

We're ready to try a Windows repair install, but I'd love to get some ideas to actually track down this problem before we just try to blast it away.  This is an especially frustrating problem because I just don't see anywhere to get any clues (no registry entries, no error messages, no crashdump, etc.).

Thanks for any advice you can offer...


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