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Error is [0x80040111-00000000-00000000]

Posted on 2010-11-07
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Last Modified: 2012-05-10
Hello Experts

I have an office with 5 computers, all on XP all with Office 2007.
The server is a SBS 2003 box with all updates & service packs.

The way this office works is a bit weird.  
With outlook they have internal email accounts for internal communication.  Then everyone has another outlook profile setup to an email account that gets external emails and can send them.

The reason for this is the boss wants to see everything coming & going in one spot.

All been in place working for 3 years no problems.

THEN

One friday afternoon only one PC started not being able to send emails via the internet profile.
If you send an email instantly you get a  Undeliverable reply.  

The only way to fix it was to recreate that profile.  But after a few more days it would come back.

I reloaded the PC from scratch also thought 100% that would fix it.  Nope.

This time i rebooted the server.  That fixed it, but the next day it was back.

No errors in any event logs.  I'm lost ??

Below is the Undeliverable email we get.

From: System Administrator
Sent: Friday, 5 November 2010 2:47 PM
Subject: Undeliverable: test
Your message did not reach some or all of the intended recipients.
      Subject:  test
      Sent:     5/11/2010 2:47 PM
The following recipient(s) cannot be reached:
      user@domian.com on 5/11/2010 2:47 PM
            This message could not be sent. Try sending the message again later, or contact your network administrator.  Error is [0x80040111-00000000-00000000].

any idea?
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Question by:Up2DateTech
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by:
The_Dark1 earned 500 total points
ID: 34083087
Hi there

2 things come to mind in what you state.

1. Mailbox quote Limit - have the user(s) reached the exchange mailbox limit on the server? That would explain the short bursts of it working and then suddenly stopping, as the file cleans up.

2. If point 1 is clean, perhaps there is an issue with the OST File that is created on the local machine.
I would look at creating a new outlook profile and set the Outlook client not to talk the exchange server in "Cached Mode"

See if that helps you and let me know

Cheers

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Author Comment

by:Up2DateTech
ID: 34088054
no limit.  not OST problem.  i've recreated profiles.  I've formatted and reinstalled.

BTW i forgot to mention, if i turn caching off the problem doesn't happen.  also fixes it once it does happen.
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Assisted Solution

by:The_Dark1
The_Dark1 earned 500 total points
ID: 34088143
Hi There,

WHen Caching is enabled, it creates the OST File on the local machine. If you are turning Caching Off, and the issue goes away, it would still suggest an local OST creation/update issue. When you enable the caching again, it would be creating a new OST File. As when when caching is disabled from the Outlook Client, Outlook is then always looking at the Exchange Server, and not the local machine for emails to Sync - therefore there is no "sync" as such - a much cleaner way of running Outlook/Exchange on Older workstations.

If this is happening on more users than just one, i might be considering performing some Exchange DB Maintanence, clean up the exchange server, Intregity Check / Defrag / Cleanup.

I would also ensure (I am not sure if this has been done or not), would be to ensure all the Roll Ups for Exchange 07 have been completed as well through the WSUS setup on the SBS08 Box.

Let me know
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Author Comment

by:Up2DateTech
ID: 34088835
the outlook 2007 does does sync ok.  All new email turn up.  can delete them ok.  just when we send the error come.

Run all SBS 2003 & Exchange 2003 updates.

Haven't tried a defrag of the exchange db though.
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Author Comment

by:Up2DateTech
ID: 34088842
it only happens to one person though.  and even after a clean load
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by:The_Dark1
The_Dark1 earned 500 total points
ID: 34089474
Something a little left of field, are there any firewall's on this machine that could be limiting the MTU through to the server.

What I mean is, can you create this user on a completely different workstation and replicate the error?
Not the rebuilt machine. There sounds like something on the local machine that is stopping the email from being sent through to the server....

I would be looking at isolating the issue now to user/workstation basis.
Try setting that profile up on your own computer and see if the error replicates, given that you can send/recieve emails correctly.

This will help isolate where the problem actually exists.

Let me know how you go.
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by:The_Dark1
The_Dark1 earned 500 total points
ID: 34120309
How did you go?
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Author Comment

by:Up2DateTech
ID: 34124140
i have swapped two computers around to see where the problem turns up again it at all.

i personally think there is some sort of problem with the user profile.  When we rebuilt the PC we used fabauto backup to get the profile info.  Just wondering if maybe it also copied the bug what ever it is.

I'll wait a week if still not problems will close of question.

thx for help
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Assisted Solution

by:The_Dark1
The_Dark1 earned 500 total points
ID: 34124559
No worries

good luck
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Author Closing Comment

by:Up2DateTech
ID: 34177420
Thanks The_Dark1 for your help.

Problem hasn't come back.  Still don't know why or how or what caused it.  But it's gone. gone is good :)
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Expert Comment

by:JimmyRiverside
ID: 37636240
I found that this person had 3 versions of Office installed on the machine.  I ran a repair on the latest version of the office installed, and it appeared to fix the issue.
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