Solved

Win7 IE8 64 bit OK, 32 Bit not working, MS Outlook not working

Posted on 2010-11-08
6
596 Views
Last Modified: 2012-05-10
Hi, I am not as cluey as I thought I was. I have a system here with the above issues.
It is a Samsung NP-R540
Intel Core i3 bit CPU M350
Win 7 Home Premium 64 bit OS.
Office 2010
Cannot access the Internet using IE8 32 bit. Get message saying The addres not valid
Cannot send or receive emails using MS Outlook 2010. Getting timeout error
Can ping websites OK (e.g. google.com)
IE8 OK when running 64 bit version.
Windows troubleshooter unable to diagnose problem.
0
Comment
Question by:gardtech
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
6 Comments
 

Author Comment

by:gardtech
ID: 34082567
Any help would be appreciated
0
 
LVL 7

Expert Comment

by:Brad Sims
ID: 34083426
I guess the first question I have is - why use the 32-bit IE when 64-bit is working fine?  Is there a specific reason you must use the 32-bit IE?

Also, can you post a screenshot of the Outlook error?  Are you able to access e-mail through any other means to verify that it is working correctly?
0
 

Author Comment

by:gardtech
ID: 34083491
OK John,
The question you ask is valid. The reason that it is important is that whatever is causing the problem with the 32bit version of IE is also affecting Microsoft Outlook.
SInce I posted my problem I can advise the following
Google Chrome is not working with a similar error.
If you go into the 32 bit version of IE and click on Tools, Internet Otions, Connections. LAN settings and tick the box Automatically detect settings and then click on OK it just hangs.
If you try to adjust the equivilent setting in Google Chrome you get the same issue.
I suspect that there is a setting in the registry that has somehow become corrupt.
I have tried running System Restore (rstrui) but I cannot as WIndows claims there are no restore points. But a check of control panel shows that in fact system restore is turned on.
0
Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

 

Accepted Solution

by:
gardtech earned 0 total points
ID: 34089231
Problem has been solved. Here is the solution
Click on Start
type CMD into the run/search box
Similtaneously press Ctrl+Shift+Enter (this will put you into adminstrator mode for the command prompt)
Type NETSH WINSOCK RESET and press Enter
Reboot computer and all came good (including Google Chrome)
The are several other ways to get administrator privileges with the cmd prompt. I don't think the methodology is important.
Thank you John 15:16 for at least responding
0
 
LVL 7

Expert Comment

by:Brad Sims
ID: 34092020
No problem.  Thank you for posting the solution!
0
 

Author Closing Comment

by:gardtech
ID: 34126746
Because it works!
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what Office 365 Transport Rules are, how they work and their limitations managing Office 365 signatures.
While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question