Link to home
Start Free TrialLog in
Avatar of mark_06
mark_06

asked on

Symantec Endpoint Protection Error

Hi,

I have Symantec EndPoint Protection version 11.0.6005.562.

Every time I boot the computer, after about 10 minutes it comes up with about 30 trojans that are temp files. They are in the form of DWHxxxx.tmp.

They aren't trojans, they are some file that Symantec creates and it keeps thinking it's a trojan.


I have attached a screen shot.

Does anyone know how to fix this from happening?

Thanks User generated image
Avatar of James
James
Flag of Ireland image

Boot your system into safe mode and delete all temp files and then reboot your system.
I would say:
- Disable system restore
- Reboot into safe mode
- delete all temp files
- make a full system scan
You could use CCleaner to clean the system of any temporary files and junk files

http://www.piriform.com/ccleaner/download

then you should also try HitManPro just to make sure anything left is cleaned

32bit
http://dl.surfright.nl/HitmanPro35.exe
http://download.cnet.com/Hitman-Pro-3/3000-2239_4-10895604.html

64bit
http://dl.surfright.nl/HitmanPro35_x64.exe

I hope that would help

Sudeep
ASKER CERTIFIED SOLUTION
Avatar of zephyr_hex (Megan)
zephyr_hex (Megan)
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial