Solved

Symantec Endpoint Protection Error

Posted on 2010-11-08
5
908 Views
Last Modified: 2013-12-09
Hi,

I have Symantec EndPoint Protection version 11.0.6005.562.

Every time I boot the computer, after about 10 minutes it comes up with about 30 trojans that are temp files. They are in the form of DWHxxxx.tmp.

They aren't trojans, they are some file that Symantec creates and it keeps thinking it's a trojan.


I have attached a screen shot.

Does anyone know how to fix this from happening?

Thanks Error
0
Comment
Question by:mark_06
5 Comments
 
LVL 15

Expert Comment

by:JBond2010
ID: 34083028
Boot your system into safe mode and delete all temp files and then reboot your system.
0
 
LVL 14

Expert Comment

by:Ehab Salem
ID: 34084365
I would say:
- Disable system restore
- Reboot into safe mode
- delete all temp files
- make a full system scan
0
 
LVL 14

Expert Comment

by:Ehab Salem
ID: 34084408
Check also this post:
http://www.symantec.com/connect/forums/dwh-trojan-symantec-cant-remove-it

Read comment by Melchiah
0
 
LVL 29

Expert Comment

by:Sudeep Sharma
ID: 34089108
You could use CCleaner to clean the system of any temporary files and junk files

http://www.piriform.com/ccleaner/download

then you should also try HitManPro just to make sure anything left is cleaned

32bit
http://dl.surfright.nl/HitmanPro35.exe
http://download.cnet.com/Hitman-Pro-3/3000-2239_4-10895604.html

64bit
http://dl.surfright.nl/HitmanPro35_x64.exe

I hope that would help

Sudeep
0
 
LVL 43

Accepted Solution

by:
zephyr_hex (Megan) earned 500 total points
ID: 34096501
this used to happen to me when i was using Symantec.

i configured Symantec to exclude those files (DWH*.tmp)

rebooting or clearing the folder won't work... they come back.  the only way i know to keep it from happening is to configure an exclusion.
0

Featured Post

Networking for the Cloud Era

Join Microsoft and Riverbed for a discussion and demonstration of enhancements to SteelConnect:
-One-click orchestration and cloud connectivity in Azure environments
-Tight integration of SD-WAN and WAN optimization capabilities
-Scalability and resiliency equal to a data center

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Different types of mobile security tests 3 113
anti virus for Blackberry 6 83
Is the 2017 Annual Visitor Survey on Chrome a Virus? 11 344
How do I allow access to an FTP server? 9 23
So you got the Conficker. You could go to each machine and run the eye chart test (http://www.confickerworkinggroup.org/infection_test/cfeyechart.html), but in a bigger environment, or if you prefer to work smarter and not harder, you need some …
OVERVIEW This guide provides information on the process performed when the Symantec Endpoint Protection (SEP) client checks in with the Symantec Endpoint Protection Manager (SEPM). AUDIENCE Information Technology personnel responsible for suppo…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question