Symantec Endpoint Protection Error

Hi,

I have Symantec EndPoint Protection version 11.0.6005.562.

Every time I boot the computer, after about 10 minutes it comes up with about 30 trojans that are temp files. They are in the form of DWHxxxx.tmp.

They aren't trojans, they are some file that Symantec creates and it keeps thinking it's a trojan.


I have attached a screen shot.

Does anyone know how to fix this from happening?

Thanks Error
LVL 6
mark_06Asked:
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zephyr_hex (Megan)Connect With a Mentor DeveloperCommented:
this used to happen to me when i was using Symantec.

i configured Symantec to exclude those files (DWH*.tmp)

rebooting or clearing the folder won't work... they come back.  the only way i know to keep it from happening is to configure an exclusion.
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JamesSenior Cloud Infrastructure EngineerCommented:
Boot your system into safe mode and delete all temp files and then reboot your system.
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Ehab SalemIT ManagerCommented:
I would say:
- Disable system restore
- Reboot into safe mode
- delete all temp files
- make a full system scan
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Ehab SalemIT ManagerCommented:
Check also this post:
http://www.symantec.com/connect/forums/dwh-trojan-symantec-cant-remove-it

Read comment by Melchiah
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Sudeep SharmaTechnical DesignerCommented:
You could use CCleaner to clean the system of any temporary files and junk files

http://www.piriform.com/ccleaner/download

then you should also try HitManPro just to make sure anything left is cleaned

32bit
http://dl.surfright.nl/HitmanPro35.exe
http://download.cnet.com/Hitman-Pro-3/3000-2239_4-10895604.html

64bit
http://dl.surfright.nl/HitmanPro35_x64.exe

I hope that would help

Sudeep
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