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Quicken 2001 won't open with NIC connected

Posted on 2010-11-08
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Last Modified: 2012-05-10
I have a customer who uses Quicken 2001 as a checkbook. Uses no reports and does not want to update.

Quicken will not open unless the ethernet cable is disconnected from the computer. If the cable is disconnected Quicken starts normally and prompts him for the password to his data file. If the network cable is connected, an instance of Quicken shows up in the Task Manager, but the hourglass indicator remains on the screen and the application hangs.

Anybody seen and/or resolved this issue?
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Question by:wcsch
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Accepted Solution

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TBK-Consulting earned 500 total points
ID: 34084326
try latest/greatest NIC drivers? or go the other way and try older ones ... you can also get the MS Virtual PC and run an older version of an OS and try running the older Quicken inside of that ... I have a client that is that way with his billing software and it will only run on Windows 95 or earlier and he is running Windows 7 as his main OS ... the virtual pc works for him.
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Author Comment

by:wcsch
ID: 34089055
This client runs Windows XP Pro, and has used Quicken 2001 satisfactorily for years. The beginning of this issue coincided with another behavior: when Windows plays its "starting Windows" sound the audio catches and repeats as though the wav file were stammering. I had thought the problem might be with an aging hdd, but then discovered that all we have to do is unplug the network cable for the client to work in Quicken. Thanks for the driver suggestion. I'll try that on Wednesday, as well as reinstalling the application.
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Author Closing Comment

by:wcsch
ID: 34108164
Disabled onboard NIC and installed PCI ethernet card, did the trick. Thanks.
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