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Exchange 2010 SP1 OWA not working

Posted on 2010-11-08
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Last Modified: 2012-05-10
Installed Exchange 2010 SP1 successfully without errors.  Now OWA does not work; says page cannot be displayed.  Any help?
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Question by:duncangibson
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by:LeeDerbyshire
ID: 34084427
Can you find the request in the server's IIS log file?  C:\Inetpub\Logs\LogFiles\W3SVC1 ?
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by:JBond2010
ID: 34084505
In IIS check the bindings. Are you using port 80 or port 443? This is why I say check the bindings.
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by:duncangibson
ID: 34084574
Binds show 80 and 443 (using 443).  Also see two additional entries I don't think were there before; 80 and 443 with 127.0.0.1 address.
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by:JBond2010
ID: 34084594
Remove 80 and 443 with 127.0.0.1 address, and leave the others in place. Restart iis services by going to the command prompt and typing iisreset and then press enter.
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by:duncangibson
ID: 34084611
Okay, tried that...didn't help.
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by:JBond2010
ID: 34084707
Check the iis logs for errors.
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by:zerocool9669
ID: 34084754
is owa set as your default website in iis.

Open IIS Manager
Click Default Web Site
Highlight and open The HTTP Redirect Feature
Check the Box, "Redirect Requests"
Enter the path to your OWA eg https://mail.domain.com/owa
Click Apply.
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Author Comment

by:duncangibson
ID: 34084881
Can't see any obvious errors, although I am not overly experienced reading the logs.  Would it help if I posted the relevant section when I try to connect?

Also discovered when I try to go to Out of Office in Outlook I get a message that the server is not available.
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Author Comment

by:duncangibson
ID: 34084919
zerocool9669 - OWA is set correctly.
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by:JBond2010
ID: 34084926
Are you using SSL? Are the ports opened on your Router/Firewall.
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by:LeeDerbyshire
ID: 34084942
Yes, please post the sequence of log entries.
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Author Comment

by:duncangibson
ID: 34085026
Yes, using SSL.  No change on Router/Firewall.

Relevant section from IIS log:


2010-11-08 15:29:28 192.168.222.22 POST /Autodiscover/Autodiscover.xml - 443 - 192.168.222.119 Microsoft+Office/12.0+(Windows+NT+6.1;+Microsoft+Office+Outlook+12.0.6535;+Pro) 302 0 0 208
2010-11-08 15:29:30 192.168.222.22 POST /owa - 443 - 192.168.222.119 Microsoft+Office/12.0+(Windows+NT+6.1;+Microsoft+Office+Outlook+12.0.6535;+Pro) 301 0 0 1
2010-11-08 15:29:35 192.168.222.22 POST /autodiscover/autodiscover.xml - 443 - 192.168.222.119 Microsoft+Office/12.0+(Windows+NT+6.1;+Microsoft+Office+Outlook+12.0.6535;+Pro) 302 0 0 208
2010-11-08 15:29:35 192.168.222.22 HEAD /OAB/f26f1363-619a-4228-8932-8d95f5ed4fad/oab.xml - 80 - 192.168.222.114 Microsoft+BITS/7.5 500 19 5 14
2010-11-08 15:29:35 192.168.222.22 HEAD /OAB/f26f1363-619a-4228-8932-8d95f5ed4fad/oab.xml - 80 - 192.168.222.114 Microsoft+BITS/7.5 500 19 5 49
2010-11-08 15:29:35 192.168.222.22 HEAD /OAB/f26f1363-619a-4228-8932-8d95f5ed4fad/oab.xml - 80 - 192.168.222.114 Microsoft+BITS/7.5 500 19 5 213
2010-11-08 15:29:37 192.168.222.22 POST /owa - 443 - 192.168.222.119 Microsoft+Office/12.0+(Windows+NT+6.1;+Microsoft+Office+Outlook+12.0.6535;+Pro) 301 0 0 0
2010-11-08 15:29:37 192.168.222.22 GET /autodiscover/autodiscover.xml - 80 - 192.168.222.119 Microsoft+Office/12.0+(Windows+NT+6.1;+Microsoft+Office+Outlook+12.0.6535;+Pro) 403 4 5 220
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by:JBond2010
ID: 34085208
make sure the powershell vdir is not set to require ssl
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by:JBond2010
ID: 34085212
make sure the powershell vdir is not set to require ssl
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Author Comment

by:duncangibson
ID: 34085235
No, it's not set to require ssl.
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by:JBond2010
ID: 34085244
Is there any other bindings try to use port 443?
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by:LeeDerbyshire
ID: 34085300
The server is responding to the OWA requests with a 301 status, which is a redirection to another location.  After you go to https://server/owa , then you see the error message, has the server name part of the URL in the address bar changed to a different server name?
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by:duncangibson
ID: 34085306
No.
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by:Busbar
ID: 34085315
did you try removing the owa virtual directory then create it using remove-owavirtualdirectory and new-owavirtualdirectory
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by:JBond2010
ID: 34085322
I would removed the default SSL Cert and create a new one and then restart the iis services.
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by:duncangibson
ID: 34086227
Tried removing and reinstalling SSL, with a restart, but didn't help.
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by:LeeDerbyshire
ID: 34092876
Can you have another look in your IIS log files.  Try accessing OWA again to generate some new entries, wait a few minutes (to let the server flush the entries to disk), and open today's log file.  The new entry should be near the end.  There should be an entry with GET and /owa in.  Do you see anything like that.  The ones above (with POST) look like they might be relevant, but it's puzzling that we don't see GET in the same block.  Most of those other entries above are probably somethnig to do with Outlook.  If you don't see any entries that GET /owa, see if there are log files for any other web sites on the server.  They'll be in folders at the same level as W3SVC1 , but the number on the end of the folder name will be different.
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Accepted Solution

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duncangibson earned 0 total points
ID: 34092926
I managed to get the issue sorted.  LeeDerbyshire's comment about the redirection headed me in the right direction.  When Exchange 2010 was originally installed and configured a redirect was put on the default site pointing to https://webmail.domainname.ky/owa.  This allowed people to log into webmail using https://webmail.domainname.ky.  Everything worked without issue.  After the SP1 upgrade the redirect caused everything to stop working; webmail, OOF, POP access, etc.

Thanks to everyone for the assistance.
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Author Closing Comment

by:duncangibson
ID: 34130175
Found answer on my own.
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