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Faulting application name: svchost.exe_TermService

Posted on 2010-11-08
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Last Modified: 2012-08-13
I have a single Citrix XenApp 6 server within the organization running on server 2008 R2.
I have purchased remote desktop client licenses, and installed them to the remote desktop license server on the same server.
The licenses are all installed what looks to be properly, and it says that I have 30 licenses available and 0 in use.

When attempting to connect to the server via remote desktop, I get the following error:
"The remote session was disconnected because there are no Remote Desktop License Servers Available to provide a license"

The following event is recorded in the application event log:

Faulting application name: svchost.exe_TermService, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000c43b0
Faulting process id: 0xf90
Faulting application start time: 0x01cb7f5264e4f537
Faulting application path: C:\Windows\System32\svchost.exe
Faulting module path: unknown
Report Id: 323c86b3-eb47-11df-a6f3-a4badb19903b

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When attempting to connect to Citrix, I am able to "log in" but attempting to launch an application, I get the following error:
"Citrix online plug-in could not contact the server.  Please check your netwrok connection"

The following event is logged in the application log:

The Citrix servers reported that they are too busy to provide access to the selected resource. This message was reported from the XML Service at address http://AHITERMR710:80 [com.citrix.xml.NFuseProtocol.RequestAddress].  [Unique Log ID: 1673bf0e]

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Researching the event errors wia google have returned only the following links:
http://forums.citrix.com/thread.jspa?threadID=273399&start=0&tstart=0
http://forums.citrix.com/thread.jspa?threadID=275003&tstart=1

However, the issue that I am experiencing is slightly different, and I cannot even launch remote desktop.
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Question by:tfreyder
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Expert Comment

by:zoubi77
ID: 34114326
For second error - please run 'qfarm /load' in command prompt. If you have load 20000 that you have Citirx licensing issue.

As the first one is concerned - can you run licensing diagnostic??

 
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Accepted Solution

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tfreyder earned 0 total points
ID: 34125557
The issue was resolved by the private fix mentioned in the citrix support forums above.
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Author Closing Comment

by:tfreyder
ID: 34153383
Citrix support was able to issue a private fix, which was an imbedded module in MSRDP, which was causing the crashing of the terminal services svchost
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