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Xerox 8560 Phaser Error Code 09,038.46:84340

Posted on 2010-11-08
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Last Modified: 2012-05-10
Has anyone seeing this code before for a Xerox Phaser 8560 DN?

Thank you
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Question by:cas_three
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hdhondt earned 2000 total points
ID: 34088966
The black ink is not sliding down the chute correctly; one of the sticks is broken or otherwise stuck. Try sliding them up (use a screwdriver or similar) and then down again. You will need to turn the printer off and on again to clear the error after the sticks slide correctly again.

Another possible reason is that you are trying to use ink sticks for older printers (especially the free ones for printers like the Phaser 8400). In that case, remove the offending sticks.

For more info see:

http://www.support.xerox.com/support/phaser-8560/support/enus.html
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