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Windows 7 - User account loses profile

Posted on 2010-11-08
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Last Modified: 2013-11-22
One of my clients "lost" her user account profile last night.  Some details:

- I verified that she's logged in with her correct domain account.
- All Windows, Office, and other user-based configuration settings are temporarily gone.
- I saved a test file to her current desktop.  It ended up here:  C:\Windows\System32\config\systemprofile\desktop
- Her correct profile now has a status of "Backup."  (See Image 1.)
- There's an additional profile named "Account Unknown" that appears to be the profile she's currently using.  (See Image 1.)
- I'm getting all sorts of weird behavior when I type certain keys.  "T" for instance, launched a new instance of Remote Desktop client.  I'm not sure if the weird key behavior is purely a function of her machine, my remote VNC session, or the combination of the two.  (I'll get the machine in front of me tomorrow.)



UserProfiles.jpg
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Question by:jdana
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5 Comments
 
LVL 3

Expert Comment

by:Chelcone
ID: 34085604
Does the user have an Active Directory Roaming profile or is it a local profile?

It could be a trust relationshop error, where there any error messages?
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LVL 27

Expert Comment

by:Tolomir
ID: 34086615
I had this backup status already too. It went away after a restart.

A profile is in backup status to "help" the backup software with locked files. So please restart and check if the problem persists.
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Assisted Solution

by:Tolomir
Tolomir earned 2000 total points
ID: 34086705
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Tolomir earned 2000 total points
ID: 34086721
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Author Closing Comment

by:jdana
ID: 34116592
Tolomir,

That did the trick!  Thanks!
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