I have a problem with one of my clients using a specific program. He continues to get 'network errors' using a specific program, Lexis Nexis PCLaw. We have spoken to PCLaw's tech support and they are sure it is a network problem, though none of the other 11 computers on the network seem to have any problems.
The problem is PCLaw keeps locking up with an error similar to:
"sysciocod error. S:\ACG\PCLAW32/Data/DynData/MattInf Program Line 1427"
Once the error pops up the program freezes and has to be closed with the task manager.
PCLaw’s tech support state that it is a read error on the files (MattInf.idx & MattInf.dat) caused by ‘a disconnect of the network to your new computer system’.
We have replaced the network cable from the PC to the switch to no avail.
The computer is a new Windows 7 Pro 64-bit workstation and the server is running Windows 2008 Small Business Server 64-bit edition. Several other computers are running Windows 7 Pro 64-bit without any issues at all.
Any ideas on what to try next?