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Disappearing printer shares

Posted on 2010-11-08
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Last Modified: 2012-05-10
I have client that has an XP machine which has is being used as a file/printer server of sorts. After installing about 2 years worth of updates and upgrading AVG from 8.5 to 2011 on the XP server other computers on the network have had problems printing to the network printer shares. They can see the printers on the server but generally get an error when trying to print (print spooler not running or not authorized to access). I can print from the server itself.

I have stop/started the printer spool, turned the firewall on/off (orginally it was off), checked the exceptions on the firewall and removed AVG. As I said the firewall was originally turned off, when the printing problems started and I turned the firewall back on the printer problem disappeared for about 2 days. It has now reappeared and I can not print at all from another networked computers.

There are only about 4 computers on the network. All of this worked fine for about 2 years until I touched it. Needless to say I am looking bad right now. Any ideas on things I can try?
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Question by:pmckenna11
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netcmh earned 2000 total points
ID: 34086063
That's what happens when updates are applied without testing.

Your best bet would be to remove the drives and reinstall them
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by:netcmh
ID: 34146475
I beg to differ. Have you tried removing the drivers? The process is simple and logical. You remove a driver and test and if it's still causing the issue, remove the next driver. I would do it in order of installed dates.

It has helped me multiple times. Perhaps, you did not get any useful response, because that is what some one else would have suggested.
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by:pmckenna11
ID: 34152535
You said:

"That's what happens when updates are applied without testing."

Let's see, there were 2 years worth of security updates for XP that needed to be installed (something like 80 updates). I am supposed to somehow test each one?????? Really??????

Then you said:

"Your best bet would be to remove the drives and reinstall them"
Well I deleted and reinstalled the printers multiple times (and yes reinstalled newly downloaded drivers). It did not help which is why I posted. I could print directly from the machine sharing the printers so it would not be drivers anyway.

And I don't even know what you are talking about with your last comment

Like I said the answers given were neither helpful nor relevant and this question should be deleted.

BTW I solved the problem by installing SBS as should have been done originally.

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Expert Comment

by:netcmh
ID: 34154456
Well I did try to help.

And, yes - i expect anyone who works in IT handling patch management to effectively read or test the patches that are released. Too many times have we been subject to bad patches. It's a force of habit that I hope rubs off on even you.

And, I do not appreciate your tone. I was just trying to point out the obvious, and if I somehow offended you, I apologize.

Deleting the printers and deleting the drivers are separate from each other. Installing the latest drivers is also know to cause issues. Unless you know the printer and the environment, you will not be fair to the users. A PCL6 driver as opposed to a PCL5 or a UPD would make or break the printing functionality.

Which comment did you not understand. I can try to explain it to you.

Since you were at dire straits and your reputation was at stake, I suggested a band aid fix until we could save your face and then work towards getting your clients the server that was painfully obvious from your first sentence.

As for your objection, it would have been helpful if you had followed it through logically. We wouldn't know if it did or did not address the problem, because now you don't have that machine, as you installed SBS over it. Like I said before - perhaps, you did not get any other useful responses, because that is exactly what someone else would have also suggested.

I request you go with option #3.

Thank you.
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by:netcmh
ID: 34156750
3) Accept one or more Expert posts as the answer

http#34086063

Please see http#34154456 for an explanation

Thank you.

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Expert Comment

by:quomodo
ID: 34224769
Starting auto-close process to implement the recommendations of the participating Expert(s).
 
quomodo
Community Support Moderator
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Expert Comment

by:netcmh
ID: 34229622
Thanks for the grade
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