troubleshooting Question

Adobe Acrobat 9 crashes at start up for single user, but not administrator

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ryanlmurray asked on
OutlookAdobe Acrobat
7 Comments1 Solution1035 ViewsLast Modified:
I have just installed Adobe Acrobat 9 on a users computer, they have administrative rights to the machine.   The install is a local copy, but everytime they try to launch the application it crashes and I get the following error in the event log.  Application error, event ID: 1000

Faulting application acrobat.exe, version 9.2.0.124, faulting module acrobat.dll, version 9.2.0.124, fault address 0x001cb1bd.

However it runs fine when the administrator launches the application, keep in mind the user has administrative rights as well.  Computer is running XP SP 3 and has all updates and Adobe has all updates.  Tried uninstalling and reinstalling with no luck.  Any advice would be greatly appreciated.  
ASKER CERTIFIED SOLUTION
toroblanco2002
IT Pro

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