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Can't change address list when trying to add a delegate.

Posted on 2010-11-08
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Last Modified: 2012-05-10
Several users are unable to add delegates because the default address book points to all rooms rather than the GAL. Some of the clients are Outlook 2007 and some are 2010. I tried the following steps with no success.

1. Open the Address book in Outlook.
2. Tools > Options
3. change All Rooms from the default address book to the GAL.
4. try again without success.
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Question by:IT-CSOL
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Expert Comment

by:ashishkpandey
ID: 34087536
In Outlook 2007 and 2010 , click on the address book icon. Go to tools and then options .

Select custom and on the top bring up the GAL

Also select the option of GAL to be displayed as show this address book as first
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Author Comment

by:IT-CSOL
ID: 34094012
I have already set GAL as the first address book but that did not resolve the problem. Outlook 2007 does not allow you to select the custom option like it does in 2010.
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Accepted Solution

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IT-CSOL earned 0 total points
ID: 34115155
I disabled cached mode and it is working. This is a bandaid fix for now.
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Author Closing Comment

by:IT-CSOL
ID: 34143498
This is a bandaid fix.
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