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Steelhead Riverbed Failure: Process failure: vix_wrapperd

Hello -

One of our Riverbed had some type of hiccup over night.  

Got this error on Riverbed.  This riverbeds are generally pretty stable so if they spit out a error like this,  I would like to see what is going on.  Most likely answer will be a random software bug,  that will require an OS upgrade to correct. Anyone had this before?

==== System information:

Hostname: somename
Model: 1050
Serial Number: xxxxxxxxxxx
Version:  rbt_sh 6.0.1g #114_8 2010-03-19 11:40:51
          root@nusaybin:svn://svn/mgmt/branches/midway_114_fix_branch
Date:     2010/11/05 17:21:00
Uptime:   102d 20h 33m 10s

Crash of process vix_wrapperd.

==== Done.
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Tiras25
Asked:
Tiras25
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1 Solution
 
wdurrettCommented:
That is the VMware API handling library - vix_wrapperd.

Are you running RSP on your Steelhead?  If so, can you let me know if you are running VMs on RSP?  Or Steelhead Mobile Virtual?

If not, you can disable RSP and them you will not see this error again.
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wdurrettCommented:
PS> 6.1.1a is the current firmware for the Steelhead and 6.1 is the current for RSP.  You should upgrade both of these.
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Tiras25Author Commented:
Thanks for response.  What is RSP?

This is a Riverbed Steelhead model 1050L .  Used for network utilization.  What does it have to do with VMWare?  
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wdurrettCommented:
RSP = Riverbed Services Platform

If you have RSP enabled, you can run VMs right on the Steelhead.  You can read more about it here:
http://www.riverbed.com/us/products/steelhead_appliance/rsp.php

Look under configuration> Branch Services> RSP.  If you are not using it, turn it off.
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Tiras25Author Commented:
Yes, we are using RSP (VMWARE running on riverbed) on that Riverbed.  Its running a VM of the print server.  
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wdurrettCommented:
Well, it looks like it crashed.  I woudl reccomend upgrading both the RiOS and RSP.

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Tiras25Author Commented:
Thanks!  I also heard there is some sequence upgrading RSP first follow by RiOS.  Is that true?

Is 6.1.1a and 6.1 the latest reseases for RiOS and RSP?
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wdurrettCommented:
Yes, those are the latest.

Yes, you will need to upgrade both.

Upgrading RiOS and RSP
Each RSP version is compatible only with specific RiOS versions. When you upgrade:

•Upgrade to the compatible RSP version when you upgrade your RiOS version
•Complete the RiOS upgrade before you enable the new RSP version
Tip: Disable RSP before upgrading RiOS, then upgrade and enable RSP only after the RiOS upgrade is complete (once the Steelhead has started with the new RiOS version).

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Tiras25Author Commented:
Consulted with Riverbed support.  Looks like there are five common bugs regarding thta same issue.  I sent them a system dump so they examine and get back to me.  We'll see what they have to say.


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Tiras25Author Commented:
From tech support:
The bug is fixed in RiOS v.6.0.2.  It deals with the issues related to communication to RSP containers. FYI, vix_wrapperd is a wrapper process to deal with the VMware VI calls.  Upon the process failure on this Steelhead, it was restarted and it is running as indicated by the process status.
This issue is not critical.
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