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troubleshooting Question

Windows xp - format drive c from dos prompt

Avatar of jezella
jezellaFlag for United Kingdom of Great Britain and Northern Ireland asked on
Windows XP
10 Comments1 Solution368 ViewsLast Modified:
I have a major problem with my c: drive where windows xp is installed.  The copy is legal so is it possible to connect to ms and download the operating system. I bough the computer new about 5 years ago and did created the recovery discs 1 and 2.  I have used them twice before without problems. I have a bad virus now that messed up the computer real good. I am trying a system recovery with the recovery disc 1 where I get notices after a short time saying mountmgr.sys caused an unexpected error (8192) at line 5897 in d:\xpsp1\base\boot\setup\setup.c.  Then press any key to continue.

So how can I clear my complete hard drive and start again.  Thanks