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"this document may be read-only or encrypted" when opening excel files

Posted on 2010-11-08
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Last Modified: 2012-05-10
One of our users started having trouble today opening excel files from a shared folder on Windows Server 2003.

She is on XP.

When trying to open, she gets "this document may be read-only or encrypted" error. She says it worked fine until today. It only happens to the excel files in the folder; Word files open fine.

I have checked all permissions and they are ok. I also tried restarting the machine, to no avail.

Thank you in advance.
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Question by:akus1
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Expert Comment

by:Saurabh Singh Teotia
ID: 34088872
Which version of office she is using? I believe she must be using Excel 2007. If so then please confirm.
Saurabh...
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Expert Comment

by:ComputerBeast
ID: 34092156
Save the document on local machine rather than accessing it over Network.
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Author Comment

by:akus1
ID: 34094110
It is Microsoft Excel 2002.

@ ComputerBeast: The files cannot be opened, so we cannot save them.

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LVL 59

Expert Comment

by:Saurabh Singh Teotia
ID: 34095745
download the microsoft office xp service pack-2 and install it and see whether this gets resolved or not.
Service Pack
Saurabh..
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Accepted Solution

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akus1 earned 0 total points
ID: 34136847
This turned out to be an encryption issue related to PGP.
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Author Closing Comment

by:akus1
ID: 34179002
Cause of issue was determined.
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