Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

"this document may be read-only or encrypted" when opening excel files

Posted on 2010-11-08
6
Medium Priority
?
980 Views
Last Modified: 2012-05-10
One of our users started having trouble today opening excel files from a shared folder on Windows Server 2003.

She is on XP.

When trying to open, she gets "this document may be read-only or encrypted" error. She says it worked fine until today. It only happens to the excel files in the folder; Word files open fine.

I have checked all permissions and they are ok. I also tried restarting the machine, to no avail.

Thank you in advance.
0
Comment
Question by:akus1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 59

Expert Comment

by:Saurabh Singh Teotia
ID: 34088872
Which version of office she is using? I believe she must be using Excel 2007. If so then please confirm.
Saurabh...
0
 
LVL 7

Expert Comment

by:ComputerBeast
ID: 34092156
Save the document on local machine rather than accessing it over Network.
0
 

Author Comment

by:akus1
ID: 34094110
It is Microsoft Excel 2002.

@ ComputerBeast: The files cannot be opened, so we cannot save them.

0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 59

Expert Comment

by:Saurabh Singh Teotia
ID: 34095745
download the microsoft office xp service pack-2 and install it and see whether this gets resolved or not.
Service Pack
Saurabh..
0
 

Accepted Solution

by:
akus1 earned 0 total points
ID: 34136847
This turned out to be an encryption issue related to PGP.
0
 

Author Closing Comment

by:akus1
ID: 34179002
Cause of issue was determined.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to get Spreadsheet Compare 2016 working with the 64 bit version of Office 2016
If you need to forecast numbers -- typically for finance -- the Windows and Mac versions of Excel 2016 have a basket of tools to get the job done.
This Micro Tutorial will demonstrate on a Mac how to change the sort order for chart legend values and decrpyt the intimidating chart menu.
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question