Solved

Outlook 2007 SP2 asks for password after several minutes.  Connecting to Exchange 2007 (w/ SBS2008).

Posted on 2010-11-08
7
636 Views
Last Modified: 2012-05-10
I have a user running Windows 7 Pro.  We recently replaced their existing server and moved them from win2k3 SBS to Win2k8 SBS.  All the computers in the office are working fine except hers.  What's strange is after several minutes or so (time not set in stone) Outlook will prompt her to log in again.  When she does, it does not allow her to log in.  I have to go into AD manually and Unlock her account to get her to login.  

Strange.

Anyone seen this or have any ideas?
0
Comment
Question by:GDavis193
7 Comments
 

Expert Comment

by:ghoover1978
Comment Utility
First time poster!

As I am new here, I'll try not to be too know-it-all... I have an idea:

Possibly something else is locking her account out... does she have a mobile phone set up with MS Activesync with the old password still in it? if so, it will hammer away at her account every few minutes to get access and lock her account.
0
 
LVL 15

Expert Comment

by:JBond2010
Comment Utility
Reset her password.
0
 
LVL 16

Expert Comment

by:uescomp
Comment Utility
Couple of things to try, check to see if there are any managed passwords, click start>run: type control userpasswords2, delete managed passwords.  Also if you have a proxy setup, remove the proxy settings for Secure, FTP, and Socks.  Check the authentication method, usually setup for windows authentication but also might be set as Kerbos etc.
0
The curse of the end user strikes again      

You’ve updated all your end user’s email signatures. Hooray! But guess what? They’re playing around with the HTML, adding stupid taglines and ruining the imagery. Find out how you can save your signatures from end users today.

 

Author Comment

by:GDavis193
Comment Utility
Update - if I enter the password in 3 times in a row, it finally let's me in.  After another 5 minutes, it will prompt for the password again - if I enter the password in 3x it lets me back in for another 5 minutes.

This is driving me crazy.
0
 

Expert Comment

by:ghoover1978
Comment Utility
So no domain account unlock is required?
0
 

Author Comment

by:GDavis193
Comment Utility
Apparently not - I just have to type the password in a bunch of times.  It's very annoying.  I've tried renaming the folders under Protect and I've tried the RPC registry key.

Can anyone help?
0
 
LVL 74

Accepted Solution

by:
Glen Knight earned 500 total points
Comment Utility
There is a known issue with SBS2008.

There are a few things you can try and I have documented them in my article here: http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2300-Outlook-continually-prompting-for-username-and-password.html

Try the 1st (service pack) and 3rd (authentication settings) options first.

0

Featured Post

Do email signature updates give you a headache?

Do you feel like all of your time is spent managing email signatures? Too busy to visit every user’s desk to make updates? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today!

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
outlook, calendar 21 39
outlook, calendar, exchange 10 24
IMAP folders 4 27
Unable to find attach icon in MS outlook 2016 3 6
Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

8 Experts available now in Live!

Get 1:1 Help Now