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Outlook 2010 Hangs opening PDF Attachments

Posted on 2010-11-08
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Last Modified: 2012-05-10
I have a strange problem i am hoping somebody can help me with, i just setup a laptop for a customer. the laptop is running windows 7 Pro with Office 2010. the issue i am having is that when the user tries to open a PDF in outlook the laptop hangs, i am unable to end the process OUTLOOK.exe and eventually have to hard power the laptop off. The strange part is that it is only PDF's that are sent from a Copier at a different location. i can print a PDF using Adobe or Primo and send it to them and it opens fine.  I did figure out that it has something to do with Sync'd files in windows.. the laptop is  a member of a windows 2003 Domain, and i have group policy's set to redirect their desktop, Documents and Favorites to their home folder. when i disabled Offline Files  the problem went away. upon re-enabling offline files the problem immediately reappeared..
the laptop originally had adobe 9 standard on it.. i removed that and put on the latest reader, as well as trying FoxIT PDF Reader.

any suggestions?
thanks,
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Question by:bdsstep
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8 Comments
 
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Expert Comment

by:stevehamilton
ID: 34093010
Can the user save the attachment from the message to the desktop and then open the file or does it also hang?
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Author Comment

by:bdsstep
ID: 34093501
it would hang trying to save the attachment as well
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Expert Comment

by:stevehamilton
ID: 34093608
OK.  The next thing that I would check if the PDF file associations are correct being that you have switched between Adobe and FoxIT.  If you right-click on the saved PDF that is on the desktop and click on Open With, then select Choose Default Program, will it allow you to select the adobe reader?
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Author Comment

by:bdsstep
ID: 34093760
once the file on the desktop I am able to open it fine with either foxit or adobe. I have them using windows live mail currently with no problem. and I was able to open these files fine once disabling offline files..
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Expert Comment

by:stevehamilton
ID: 34093901
I've heard a couple of rumblings saying that Outlook 2010 may have "authorization" issues with some attachments when trying to open them with offline folders enabled.  I'll have to look into this a little further.
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Accepted Solution

by:
stevehamilton earned 500 total points
ID: 34093988
Maybe this is it.  See what happens if you disable the Outlook 2010 PDF add-in.
To disable it, go to the FILE menu; select OPTIONS; select ADD-INS; at the bottom of the screen, from the Manage "Com Add-Ins" window select GO and disable it.

 
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Author Comment

by:bdsstep
ID: 34094156
I will try this ASAP. the laptop is in use currently... thanks
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