Outlook 2010 Hangs opening PDF Attachments
Posted on 2010-11-08
I have a strange problem i am hoping somebody can help me with, i just setup a laptop for a customer. the laptop is running windows 7 Pro with Office 2010. the issue i am having is that when the user tries to open a PDF in outlook the laptop hangs, i am unable to end the process OUTLOOK.exe and eventually have to hard power the laptop off. The strange part is that it is only PDF's that are sent from a Copier at a different location. i can print a PDF using Adobe or Primo and send it to them and it opens fine. I did figure out that it has something to do with Sync'd files in windows.. the laptop is a member of a windows 2003 Domain, and i have group policy's set to redirect their desktop, Documents and Favorites to their home folder. when i disabled Offline Files the problem went away. upon re-enabling offline files the problem immediately reappeared..
the laptop originally had adobe 9 standard on it.. i removed that and put on the latest reader, as well as trying FoxIT PDF Reader.