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Taxbuddies

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IE8 does not launch, but multiple iexplore.exe processes start

I have a windows xp sp3 machine on and when IE8 is launched the program does not open,  If i check the process list 2 iexplore.exe running.  i have checked for Malware, uninstalled and re-installed as noted in another post and still IE8 will not start.

Avatar of David-Howard
David-Howard

Does this happen under only one log in? Meaning, if you log on as a different user does IE launch? If so, you may have a corrupted user profile. You might also try running SFC /SCANNOW or possibly a Repair.
SFC SCANNOW takes about fifteen minutes and a Repair about forty minutes.
Both require your OS CD.
SFC SCANNOW
Just insert your OS CD while holding down Shift to prevent autorun.
Release the Shift key after about ten seconds.
Then click Start and in the Run field type SFC /SCANNOW and select OK.
http://www.updatexp.com/scannow-sfc.html

XP Repair:
http://www.michaelstevenstech.com/XPrepairinstall.htm
A Repair is not designed to overwrite data but you should take precautions.
Additionally, while a Repair may correct the issue it may require that you reinstall your most current Service Pack as well as the Hotfixes that accompany it.
Good Evening,
What are you using to scan for infections?  In addition to David-Howard's suggestion, I also recommend running a Malwarebytes scan which can be downloaded from here: http://www.techspot.com/downloads/4716-malwarebytes-anti-malware.html; and then running an ESET Online scan from here: http://www.eset.com/online-scanner.  Lastly, try opening IE in Safe Mode.
LJ


Avatar of Sudeep Sharma
You could use CCleaner to clean the system of any temporary files and junk files

http://www.piriform.com/ccleaner/download

then you should also try HitManPro just to make sure anything left is cleaned

32bit
http://dl.surfright.nl/HitmanPro35.exe
http://download.cnet.com/Hitman-Pro-3/3000-2239_4-10895604.html

64bit
http://dl.surfright.nl/HitmanPro35_x64.exe

I hope that would help

Sudeep
Avatar of Taxbuddies

ASKER

I was using malware bytes to scan. And the problem occurs under all log ins.

I can't get access to the PC again until later tonight, but will try the steps you have all provided and let you know how I get on

Thanks
It look a similar case that I dealt, it was "HTTPS Tidserv Request 2"

Install NAV 2011 ( trial version ) to confirm

The tools is Here : http://www.symantec.com/business/security_response/attacksignatures/detail.jsp?asid=23615

Try Running Internet Explorer without addons
You can do this by running command "C:\Program Files\Internet Explorer\iexplore.exe" -extoff
ASKER CERTIFIED SOLUTION
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rpravinreddy

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Thanks for all your help guys.  Apologies it took me a while to get back to update you.