Solved

Hacked GMail Account

Posted on 2010-11-08
2
353 Views
Last Modified: 2012-05-10
A customer's college age daughter had her GMail account hacked.  This was noticed when her father received one of the famous "I'm stuck in Spain, please send money" emails.  There was no danger that he would respond because he knew his daughter was not in Spain and the wording in the message is so strange that it had to have been witten by someone who is not a native speaker of English or is totally illiterate.

I have seen this with other folks recently, but this one is worse.  The hacker changed her password and security question and probably changed her secondary email address if she has one.  She has filled out GMail's online form to regain entry into her account.

My first reaction was to tell her to accept the loss and rebuild everything with a new account, but things are further compicated by the fact that she had sent some security information (I did not ask for specifics) and her social security number in a clear text email that still resided on the system when it was hacked.

My questions are 1) How much trouble could she be in?  2) Should I advise her to get Social Security number changed?  3)  What else can she do to get back her GMail accountan the information stored in it?
0
Comment
Question by:rhavey
2 Comments
 
LVL 8

Accepted Solution

by:
stevepcguy earned 500 total points
ID: 34089232
1) How much trouble could she be in?  
Well, she could be in a real pickle. First thing to do (like YESTERDAY) is to contact the 3 credit bureaus and advise them that personal information was compromised, and that no credit should be extended without direct contact with her.

2) Should I advise her to get Social Security number changed?  
SSA won't change a SSN for identity theft. The best thing you can advise her to do is to enroll in one of those credit protection companies, such as LifeLock. She can be notified whenever anyone even sniffs at her credit file, and could place a lock on her file so that no credit can be extended without direct approval.

3)  What else can she do to get back her GMail accountan the information stored in it?
I agree with you that she should just probably just start a new account. If she has already applied to gmail, they will eventually get to her.

The other thing I would ask is if she had bank accounts or credit accounts that could have been accessed on her computer. These could be easily cleaned out, or have balances run up. I would immediately change credit card numbers, and notify the bank to see if any unauthorized activity has occurred.

Good luck.
0
 
LVL 1

Author Comment

by:rhavey
ID: 34089328
Thank you.  It would have taken me days to think through the prrocedure without this advice.
0

Featured Post

Network it in WD Red

There's an industry-leading WD Red drive for every compatible NAS system to help fulfill your data storage needs. With drives up to 8TB, WD Red offers a wide array of solutions for customers looking to build the biggest, best-performing NAS storage solution.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Nothing in an HTTP request can be trusted, including HTTP headers and form data.  A form token is a tool that can be used to guard against request forgeries (CSRF).  This article shows an improved approach to form tokens, making it more difficult to…
Big data transfers via information superhighways require special attention and protection. Learn more about the IT-regulations of the country where your server is located. Analyze cloud providers and their encryption systems for safe data transit. S…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

930 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now