Novell GroupWise Cache password reset

Is  there anyone to hack/reset GroupWise caching password?  The employee no longer works for our company, and is no longer in our email system.  We have a copy of the cache folder, but cannot access it because we are unsure of the password.
qec-cmolloyAsked:
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ZENandEmailguyCommented:
The only way is to open a service request with Novell and send them the cache mailbox.  Let me know if you don't have the ability to open a SR.

I had the same exact situation and tried every known password to no avail.  Once Novell had an email approving the opening of the mailbox from the company president, they opened it and sent the file back...it was easy.

Scott
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qec-cmolloyAuthor Commented:
Thanks Scott.  Will try that and let you know.
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