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Issue with Outlook 2007/Exchange 2007 offline address book

Posted on 2010-11-08
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Last Modified: 2012-05-10
I have a client with a SBS2008 server, setup and install within the last few months.  

We are having problems with one user and outlook 2007, they receive the outlook error 8004010F error message when they hit send/receive (object not found).  I've narrowed down the issue to the offline address book (created a new mail profile, reproduced the error, and then only tried to download the address book via the send/receive menu in Outlook 2007).

I've googled it, but nothing seems a clear-cut way to fix this.  Besides updating the offline address book (which I did via the Exchange Console), what else can I do?

BTW, they need to send/receive because of two additonal external POP accounts that get checked and downloaded to the exhcange mailbox.

Thanks for the help
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Question by:tcsnetwork
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Shack-Daddy earned 2000 total points
ID: 34089414
Is the system domain-joined? So there are other Outlook 2007 users who don't have trouble with OAB?

An Outlook 2007 client will use IIS to download the OAB, and it will need to be able to connect to the OAB URL that Autodiscover provides when Outlook first connects to the server. When you use the Test EmailAutoconfiguration tool and use it to test Autodiscover, does Autodiscover work and provide URLs properly? If so, check the OAB URL that Autodiscover provides when using that tool, and see if you can browse to that URL from that workstation successfully. If you can't, see if you can reach that URL from a different workstation. If that particular workstation isn't able to, then it could be the way local DNS suffixes are configured or something like that.
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