Solved

Disappearing Outlook window with Windows 7 / Office 2007

Posted on 2010-11-08
6
735 Views
Last Modified: 2012-05-10
I recently replaced several computers and one of them is having a strange problem with Outlook.  When a message window is open and the user is typing, the window will temporarily "disappear".  You can still see the outline of the window, but the actual window itself goes away.

Click here to see a printscreen of the issue:
http://img839.imageshack.us/img839/1582/problempv.png

While the window is like this, it still has focus because when the window eventually reappears, everything that the user typed is there.  He says that what he usually does is moves his mouse, and this causes the window to reappear.  It doesn't happen every time, but it happens several times a day and I was able to reproduce it once and took the screenshot above.

The system is Windows 7 64-bit with Office 2007 Professional.  I deployed several other identical systems from the same hard drive image, and I am not aware of any additional software that has been installed on the system with the problem.  This has been driving us crazy, please help!
0
Comment
Question by:FWeston
6 Comments
 
LVL 7

Accepted Solution

by:
tstritof earned 500 total points
ID: 34089533
Hi,

if you move the mouse pointer to the bottom right corner of the screen - all the way to the right of the taskbar there is an "incognito" show desktop button there. When you hover the mouse over it all windows turn transparent and for any non-maximized windows you actualy see "glassy" areas. If you move the mouse away from that spot - all windows come back.

Hope to help.

Regards,
Tomislav
0
 
LVL 9

Expert Comment

by:ken2421
ID: 34089621
FWeston,
As tstritof said moving the mouse to the lower right hides the windows but leaves the outlines. I have had several users do this without knowing. It is now in my deployment training. If you click the box in the lower right it minimizes all the windows.

HTH,
Ken
0
 
LVL 3

Expert Comment

by:Sebastian Lennskog
ID: 34091539
Also, The keyboard shortcut for doing this is "Windows-button"+Space
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 3

Author Comment

by:FWeston
ID: 34093143
Thanks all for the comments.  I am going to let the user know about the "incognito" show desktop button.  I don't think he would be moving his mouse over there every time, but you never know.  I forgot to also say that I've replaced his keyboard thinking that perhaps he had a stuck key that was causing this behavior.  I'll report back with any findings.
0
 
LVL 3

Expert Comment

by:Sebastian Lennskog
ID: 34093864
Sounds good!
If the issue with a stucked button is the deal, then if the windowskey is the problem the "show desktop" would appear every time he presses space.
0
 
LVL 7

Expert Comment

by:tstritof
ID: 34095705
:)

Yes, but if the WIN key was stuck then:
- moving the mouse wouldn't bring windows back,
- typed text (while window is transparent) wouldn't be in Outlook when window reappears,
- you would mostly have to get WIN key "unstuck" to make windows reappear,
- the computer would probably behave very strange in many other ways (stuck WIN key can do that for you :))

And since the symptomps reported happen exactly as FWeston described when mouse pointer is moved all the way to bottom-right - I stick to my first post as the favorite :) However - it may be a malfunctioning mouse (e.g. some wireless equipment picks up interference from cell phones or other equipment), or maybe the users colleagues are too fond of practical jokes :)

Regards all,
Tomislav
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

837 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question