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PHPMailer Problem:  SMTP Error: Could not connect to SMTP host.

Posted on 2010-11-08
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Medium Priority
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Last Modified: 2012-05-10
I am trying to use PHPMAILER on our site which is hosted on godaddy.com and am getting the
"SMTP Error: Could not connect to SMTP host" error message.  I have been able to set up an account in my mail client using the same host, username & password, so I believe those settings are correct.  Any suggestions on how I should procede?

To test, I am using an example form I found:  
if(isset($_POST["Submit"]))
{
require("class.phpmailer.php");
 
$mail = new PHPMailer();
 
////////////////////////////////////////////////////////////////
// Customize the following 5 lines with your own information. //
////////////////////////////////////////////////////////////////
 
$toaddress = "myemail@comcast.net";  //Change this to the email address you will be receiving your notices.
$mailhost = "smtpout.secureserver.net";  //Change this to your actual Domain name.

$fromaddress = "myemail@ourdomain.org";  //Change this to the email address you will use to send and authenticate with.

$frompwd = "mypassword";  //Change this to the above email addresses password.

 
//////////////////////////////////////////
// DO NOT CHANGE ANYTHING PAST THIS LINE//
//////////////////////////////////////////
 
$fromname = $_POST["TName"];
$body = $_POST["TBody"] ;
$rplyto = $_POST["TEmail"];
$msgbody = $fromname . "<br>" . $rplyto . "<br>" . $body;
 
$mail->IsSMTP();
$mail->Host = $mailhost;
$mail->SMTPAuth = true;
$mail->Username = $fromaddress;
$mail->Password = $frompwd;
 
$mail->From = $fromaddress;
$mail->FromName = $fromname;
$mail->AddReplyTo($rplyto);
$mail->AddAddress($toaddress);
$mail->IsHTML(true);
$mail->Subject = $subject;
$mail->Body = $msgbody;
 
if(!$mail->Send())
{
   echo "Message could not be sent. <p>";
   echo "Mailer Error: " . $mail->ErrorInfo;
   exit;
}
 
echo "Thank you, your message has been sent!";
}
 
?>
 
<html><body>
<form name="SendEmail01" method="post">
<table border=0>
<tr>
        <td>Name:</td>
        <td><input type="text" name="TName" size="30"></td>
</tr>
<tr>
        <td>Email:</td>
        <td><input type="text" name="TEmail" size="30"></td>
</tr>
<tr>
        <td>Body:</td>
        <td><textarea rows="4" name="TBody" cols="30"></textarea></td>
</tr>
<tr>
        <td><input type="submit" name="Submit" value="Submit"></td>
</tr>
</table>
</form>
</body></html>
0
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Question by:PegOC96
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7 Comments
 
LVL 10

Expert Comment

by:TRW-Consulting
ID: 34090252
You need to set the port number:

  $mail->Port = 25;

It's usually port 25, but they might set it to something else to try to discourage abuse.  And they should tell you somewhere. It might be 587 or 465 if it's using SSL or TLS.
0
 

Author Comment

by:PegOC96
ID: 34092679
I had tried all of those  (I had seen that the port could be 25,80,3535, 587 or 465).   Using all of those, except 80, I still got the same "Mailer Error: SMTP Error: Could not connect to SMTP host." error message.  

When I use 80, I get:
Warning: fputs(): supplied argument is not a valid stream resource in D:\Hosting\4410081\html\dev\admin\mail\class.smtp.php on line 212
SMTP Error: Could not authenticate. Message could not be sent.
Mailer Error: SMTP Error: Could not authenticate.For 80,  I get  "
0
 
LVL 10

Assisted Solution

by:TRW-Consulting
TRW-Consulting earned 2000 total points
ID: 34093002
It sounds like your SMTP port is being blocked by a firewall, either outbound by your host, or inbound by the server you're trying to connect with. Do you have 'root' or 'Administrator' access to your server?
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Author Comment

by:PegOC96
ID: 34093267
I don't think so.  We are on a Windows/shared hosting platform. Only have access to our www directories.

Do I need (can I)to ask tech support to unblock ?
0
 
LVL 10

Accepted Solution

by:
TRW-Consulting earned 2000 total points
ID: 34098465
Yeah, you need to ask your hosting provider about this. Ask them if they have an SMTP server available for their clients and what the address/port is.  And if it requires authentication you will need a username/password.  If they don't provide one then ask them if they are blocking outbound traffic for SMTP requests, and if so see if they can remove that block for you, in which case you will need permission to access some outside SMTP service. Looking at your code above leads me to believe you have SMTP service at Godaddy.com, and if that's so then you should be able to get the port and username/password from them.
0
 

Author Comment

by:PegOC96
ID: 34115587
Thank you for your help.  I did contact tech support and they do have a block. But they gave me the name of the relay server to use (which does not use authentication)  and I have finally gotten a test file to work.
0
 
LVL 10

Expert Comment

by:TRW-Consulting
ID: 34115820
Good deal.  Glad you got it to work.
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