Avatar of wingkchan
wingkchan asked on

Exchange 2010 mailbox missing emails

Hi all,


I have a user in Exchange that said she had lost her emails all of a sudden.  i checked on her Exchange 2010 account, and found that i had once mistyped her Alias, so she had 2 email address show in the "email addresses" tab.  (other people have one)

I think that might be the reason why, because her old messages was stored in a different email.  I may be wrong, but I couldn't think of another reason why she would lost her emails.  

So, i want to see, if there is any way to read the exchange's email DB on server?  can I actually see the what email boxes are in the DB, the messages within those boxes.  And also, if I can merge them together if it really happens to be what I predicted?

thanks all
Exchange

Avatar of undefined
Last Comment
wingkchan

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Postmaster

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
ASKER
wingkchan

Thanks Postmaster,  I see... so the SMTP is not the reason for missing email.  The user uses the OWA (web version) to login to check email, because she is only a part-time worker, and she doesn't have her own working station.  so, there is not .pst file involved in her case.  I supposed synchronizing is not the reason too, because in Exchange we have disabled all other features except OWA & MAPI.  (POP3, IMAP, Active Sync...etc) were not allowed

it's not .pst, and it's not sync.... I am not sure if she had accidentally deleted it.  but, those emails were not in Recycle Bin.  yet... owa doesn't have CTRL + A ... so i guess they were gone because of permanent delete.... it just gets me.  thanks for your advices
ASKER
wingkchan

thanks postmaster for your input.  I couldn't find the reason of why her emails were gone... but I need to close this question, otherwise EE may make it for abandon soon.  thank you  though
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck