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wingkchan

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Exchange 2010 mailbox missing emails

Hi all,


I have a user in Exchange that said she had lost her emails all of a sudden.  i checked on her Exchange 2010 account, and found that i had once mistyped her Alias, so she had 2 email address show in the "email addresses" tab.  (other people have one)

I think that might be the reason why, because her old messages was stored in a different email.  I may be wrong, but I couldn't think of another reason why she would lost her emails.  

So, i want to see, if there is any way to read the exchange's email DB on server?  can I actually see the what email boxes are in the DB, the messages within those boxes.  And also, if I can merge them together if it really happens to be what I predicted?

thanks all
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wingkchan

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Thanks Postmaster,  I see... so the SMTP is not the reason for missing email.  The user uses the OWA (web version) to login to check email, because she is only a part-time worker, and she doesn't have her own working station.  so, there is not .pst file involved in her case.  I supposed synchronizing is not the reason too, because in Exchange we have disabled all other features except OWA & MAPI.  (POP3, IMAP, Active Sync...etc) were not allowed

it's not .pst, and it's not sync.... I am not sure if she had accidentally deleted it.  but, those emails were not in Recycle Bin.  yet... owa doesn't have CTRL + A ... so i guess they were gone because of permanent delete.... it just gets me.  thanks for your advices
thanks postmaster for your input.  I couldn't find the reason of why her emails were gone... but I need to close this question, otherwise EE may make it for abandon soon.  thank you  though