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troubleshooting Question

WSUS 3.0 SP2 update (KB972455) fails

Avatar of oratek
oratek asked on
Windows Server 2003Microsoft SQL Server 2005
4 Comments1 Solution2346 ViewsLast Modified:
Hi All,

I am trying to apply windows WSUS update KB972455 however this update will not complete the install as the first phase of the update is the backup of the current WSUS database which fails.
Knowing that the update fails due to the backup failure is useful, however I cannot work out what is stopping the WSUS database backup from working.
I am running the update process from a downloaded version of the update and when started shows that the update can connect to the data base and even creates the SUS.DB file where the backup will be stored, but after a timeout period, the process fails with
2010-11-09 15:06:55  Success   MWUSSetup          Validating pre-requisites...
2010-11-09 15:06:56  Error     MWUSSetup          WSUS is outdated. But this will not block setup (Error 0x00000000: The operation completed successfully.)
2010-11-09 15:07:34  Success   MWUSSetup          Creating database backup...
2010-11-09 15:10:00  Error     MWUSSetup          ExecuteQuery: Failed to execute SQL query BACKUP DATABASE SUSDB to DISK=N'H:\WSUS\{23D11CFD-E8EB-4439-B93C-4C82304E8F41}\SUSDB.bak' (Error 0x80040E14)
2010-11-09 15:10:00  Error     MWUSSetup          ExecuteQueryGetNoResults: Failed to execute query BACKUP DATABASE SUSDB to DISK=N'%s' (Error 0x80040E14)
2010-11-09 15:10:00  Error     MWUSSetup          BackupDatabase: Failed to backup database (Error 0x80040E14)
2010-11-09 15:10:00  Error     MWUSSetup          CUpgradeDriver::PerformSetup: Failed to backup database (Error 0x80040E14)
2010-11-09 15:10:00  Error     MWUSSetup          CSetupDriver::LaunchSetup: Setup failed (Error 0x80040E14)
2010-11-09 15:18:40  Error     MWUSSetup          CWatsonHelper::Init: Failed to load WER library. (Error 0x8007007E: The specified module could not be found.)
2010-11-09 15:18:40  Error     MWUSSetup          CSetupDriver::ReportFailure: Failed to initalize the CWatsonHelper.  This is expected on pre-Vista machines. (Error 0x80004005: Unspecified error)
2010-11-09 15:18:40  Error     MWUSSetup          DoInstall: Wsus setup failed (Error 0x80040E14)

I am using MS SQL SERVER 2005 (installed with the last version of WSUS 3.0 sp1).
The database instance is MICROSOFT##SSEE

The server is a 2003R2 SP2 server fully patched

Any ideas
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Avatar of oratek
oratek

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