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WSUS 3.0 SP2 update (KB972455) fails

Posted on 2010-11-08
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Last Modified: 2012-05-10
Hi All,

I am trying to apply windows WSUS update KB972455 however this update will not complete the install as the first phase of the update is the backup of the current WSUS database which fails.
Knowing that the update fails due to the backup failure is useful, however I cannot work out what is stopping the WSUS database backup from working.
I am running the update process from a downloaded version of the update and when started shows that the update can connect to the data base and even creates the SUS.DB file where the backup will be stored, but after a timeout period, the process fails with
2010-11-09 15:06:55  Success   MWUSSetup          Validating pre-requisites...
2010-11-09 15:06:56  Error     MWUSSetup          WSUS is outdated. But this will not block setup (Error 0x00000000: The operation completed successfully.)
2010-11-09 15:07:34  Success   MWUSSetup          Creating database backup...
2010-11-09 15:10:00  Error     MWUSSetup          ExecuteQuery: Failed to execute SQL query BACKUP DATABASE SUSDB to DISK=N'H:\WSUS\{23D11CFD-E8EB-4439-B93C-4C82304E8F41}\SUSDB.bak' (Error 0x80040E14)
2010-11-09 15:10:00  Error     MWUSSetup          ExecuteQueryGetNoResults: Failed to execute query BACKUP DATABASE SUSDB to DISK=N'%s' (Error 0x80040E14)
2010-11-09 15:10:00  Error     MWUSSetup          BackupDatabase: Failed to backup database (Error 0x80040E14)
2010-11-09 15:10:00  Error     MWUSSetup          CUpgradeDriver::PerformSetup: Failed to backup database (Error 0x80040E14)
2010-11-09 15:10:00  Error     MWUSSetup          CSetupDriver::LaunchSetup: Setup failed (Error 0x80040E14)
2010-11-09 15:18:40  Error     MWUSSetup          CWatsonHelper::Init: Failed to load WER library. (Error 0x8007007E: The specified module could not be found.)
2010-11-09 15:18:40  Error     MWUSSetup          CSetupDriver::ReportFailure: Failed to initalize the CWatsonHelper.  This is expected on pre-Vista machines. (Error 0x80004005: Unspecified error)
2010-11-09 15:18:40  Error     MWUSSetup          DoInstall: Wsus setup failed (Error 0x80040E14)

I am using MS SQL SERVER 2005 (installed with the last version of WSUS 3.0 sp1).
The database instance is MICROSOFT##SSEE

The server is a 2003R2 SP2 server fully patched

Any ideas
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Question by:oratek
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Expert Comment

by:mcsjohn
ID: 34090585
A few ideas:
- make sure the rights are setup for H:\WSUS (including NETWORK SERVICE account)
- do you have enough space on drive H for the backup?
- make sure quotas are not enabled or there are big enough for the backup
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Author Comment

by:oratek
ID: 34097640
hi mcsjohn

Thanks for the suggestions.
- The rights on the H:WSUS folder include all administrators and the network service account with full rights.
I don't think file rights are an issue as the update process happily creates the backup folder and SUS.DB file. It just seems to stop at the point of actally exporting the data.
- H drive current has approximately 150Gb free space
- There are no quotas enabled on this server on any of the volumes.

This problem seems to be more evil.
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Accepted Solution

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oratek earned 0 total points
ID: 34272497
For those of you interested, KB972455 is not supported on Server 2003R2. This is a fact missed out in the general blurb of KB972455 on Microsoft's web site, but found in the release notes for the KB article.

Interestingly enough, however, the WSUS seems to allow the KB article to be listed as a needed update on Server 2003R2 even when it cannot be installed.
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Author Closing Comment

by:oratek
ID: 34299580
I accepted my own comment as the solution as it is the only solution and nobody else bothered to comment except for one very helpful expert.
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