We help IT Professionals succeed at work.

Can't print to HP network printer but can ping it

techiet asked
Last Modified: 2012-05-10
I have a an HP network printer that is attached to a workgroup network and has been working fine until recently.  I can ping it but cannot print to it. I printed config and it has IP. Any ideas?
Watch Question


First thing to check is on the config page is if the ip address is Static or Dynamic (DHCP).

If it is Static:

Test the network port with another device and see if it has network access. If you are not getting network access then try to replace the network cable and test again. If you are still unable to access the network the it maybe an issue with the network jack or the cableing to the jack.

If it is Dynamic:

Turn the printer off and disconnect the network cable and power cable. If the printer has a jetdirect card then remove the card and place i back in. Reconnect the network cable and the power and power up the device.


It is static.  I'll try hooking up my laptop to the same cable and see what I get tomorrow. Thanks!
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.

When you configured it did you use the HP Network Wizard or did you assign a standard TCP/IP port to it?

If you did the first method try setting it up through the second method.
Did you create a new user profile & try to add the printer to that profile.


OK, I connected my laptop to the network cable and was connected to the network, so no problems there.  I did a reset to factory settings on the printer, then reconfigured the jetdirect settings.  After that, I can no longer ping it.  This is a training lab with 30 computer and none of them can print to the printer.


I also tried using the HP network wizard and the printer was not detected...I'm guessing the jet direct card has died??


Oh, it is a HP 8000 with a J3113A JetDirect card.

dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.

>>  .I'm guessing the jet direct card has died??

Do a factory reset to default and then try pinging that.  Don't reconfigure it.  Leave it as default.  Then ping it.  No joy then quite possibly the JetDirect card.  Also check all of your cabling and connections.

The HP network wizard may be hit or miss.  At times it has worked brilliantly for me.  Other times it hasn't.


Tried factory reset and it appears settings are hung and will not clear. Going to install new card. I'll report back.
This one is on us!
(Get your first solution completely free - no credit card required)


No other solutions resolved the problem. JetDirect card had to be replaced.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.