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Can't print to HP network printer but can ping it

Posted on 2010-11-08
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Last Modified: 2012-05-10
I have a an HP network printer that is attached to a workgroup network and has been working fine until recently.  I can ping it but cannot print to it. I printed config and it has IP. Any ideas?
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Question by:techiet
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Expert Comment

by:dskstudio
ID: 34090486
Techiet,

First thing to check is on the config page is if the ip address is Static or Dynamic (DHCP).

If it is Static:

Test the network port with another device and see if it has network access. If you are not getting network access then try to replace the network cable and test again. If you are still unable to access the network the it maybe an issue with the network jack or the cableing to the jack.

If it is Dynamic:

Turn the printer off and disconnect the network cable and power cable. If the printer has a jetdirect card then remove the card and place i back in. Reconnect the network cable and the power and power up the device.
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Author Comment

by:techiet
ID: 34090495
It is static.  I'll try hooking up my laptop to the same cable and see what I get tomorrow. Thanks!
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Expert Comment

by:dbrunton
ID: 34090560
When you configured it did you use the HP Network Wizard or did you assign a standard TCP/IP port to it?

If you did the first method try setting it up through the second method.
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Expert Comment

by:houssam_ballout
ID: 34090730
Did you create a new user profile & try to add the printer to that profile.
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Author Comment

by:techiet
ID: 34122486
OK, I connected my laptop to the network cable and was connected to the network, so no problems there.  I did a reset to factory settings on the printer, then reconfigured the jetdirect settings.  After that, I can no longer ping it.  This is a training lab with 30 computer and none of them can print to the printer.
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Author Comment

by:techiet
ID: 34122614
I also tried using the HP network wizard and the printer was not detected...I'm guessing the jet direct card has died??
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Author Comment

by:techiet
ID: 34122730
Oh, it is a HP 8000 with a J3113A JetDirect card.

Thx!!!
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Expert Comment

by:dbrunton
ID: 34123343
>>  .I'm guessing the jet direct card has died??

Do a factory reset to default and then try pinging that.  Don't reconfigure it.  Leave it as default.  Then ping it.  No joy then quite possibly the JetDirect card.  Also check all of your cabling and connections.

The HP network wizard may be hit or miss.  At times it has worked brilliantly for me.  Other times it hasn't.
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Author Comment

by:techiet
ID: 34176334
Tried factory reset and it appears settings are hung and will not clear. Going to install new card. I'll report back.
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Accepted Solution

by:
techiet earned 0 total points
ID: 34364173
I had to replace the JetDirect card and now it is working fine.
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Author Closing Comment

by:techiet
ID: 34391749
No other solutions resolved the problem. JetDirect card had to be replaced.
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