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Word 2010 - Labels Error

Posted on 2010-11-09
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Last Modified: 2012-05-10
Hi

I have a user that is getting this error:

There is a problem with the label information you are trying to use. You may be able to correct the problem by repairing office or by reinstalling the label information.

When doing this in Word 2010:

Mailing Tab, then clicking on Labels.

Google only brought up 2 results, both for Word 2007 which I tried to no avail.

1. Rename the PAGESIZE folder, repair Office, reboot
2. Deleting a file called pgcustom.xml in Appdata (no such file on the system at all)

At a loss, not sure what else to try?
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Question by:hongedit
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Expert Comment

by:jay_cee_bee
ID: 34092583
Click Start, and then click Run.
Click Browse.
Locate the Office folder, click the Winword.exe file, and then click Open. The Winword.exe file is located in the following folder by default:
Microsoft Office Word 2010
C:\Program Files\Microsoft Office\Office14
Note The path to Winword.exe is enclosed in quotation marks.
Click in the Open box, and then reposition the insertion point outside of (to the right of) the closing quotation mark at the end of the path statement.
Type a space, followed by the switch that you want to use.

For example, if you want to start Word and prevent the loading of add-ins and global templates, type the following in the Open box, including the quotation marks:
"C:\Program Files\Microsoft Office\Office\Winword.exe" /a
Note If a 32-bit version of Office is installed on a 64-bit computer, the program files folder is “Program Files (x86).”
Let me know if that works
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Author Comment

by:hongedit
ID: 34092771
Hi

I'm not sure what you are suggesting I do, open word with the /a switch?
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Expert Comment

by:jay_cee_bee
ID: 34092879
yes
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Expert Comment

by:jay_cee_bee
ID: 34092885
and then try the labels, if that does not work, then try running a repair on MS Office through add/remove programs
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Author Comment

by:hongedit
ID: 34092954
Same error with the /a switch. Already tried a repair :(
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Expert Comment

by:jay_cee_bee
ID: 34093087
can you try to do labels under another profile?
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Author Comment

by:hongedit
ID: 34093165
Doesnt work as admin either.
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Accepted Solution

by:
jay_cee_bee earned 2000 total points
ID: 34093194
I'm sorry guy, but the only other thing I can think of to try is a complete uninstall and reinstall of office, and make sure the program files and registry entries are all deleted before reinstalling. Thinking of that, was this installed as an upgrade to another version of office, or was there previously another version loaded on this machine?
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Author Comment

by:hongedit
ID: 34093256
This was OEM.

I guess a reinstall is in order afterall...
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Expert Comment

by:jay_cee_bee
ID: 34093287
I'm sorry to say but I think that is your only option at this point my friend, you did some good research before asking here.
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Author Closing Comment

by:hongedit
ID: 34094474
Reinstall did it :)
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