Word 2010 - Labels Error

Hi

I have a user that is getting this error:

There is a problem with the label information you are trying to use. You may be able to correct the problem by repairing office or by reinstalling the label information.

When doing this in Word 2010:

Mailing Tab, then clicking on Labels.

Google only brought up 2 results, both for Word 2007 which I tried to no avail.

1. Rename the PAGESIZE folder, repair Office, reboot
2. Deleting a file called pgcustom.xml in Appdata (no such file on the system at all)

At a loss, not sure what else to try?

Microsoft WordMicrosoft Office

Last Comment

hongedit

8/22/2022 - Mon

jay_cee_bee

11/9/2010

Click Start, and then click Run.
Click Browse.
Locate the Office folder, click the Winword.exe file, and then click Open. The Winword.exe file is located in the following folder by default:
Microsoft Office Word 2010
C:\Program Files\Microsoft Office\Office14
Note The path to Winword.exe is enclosed in quotation marks.
Click in the Open box, and then reposition the insertion point outside of (to the right of) the closing quotation mark at the end of the path statement.
Type a space, followed by the switch that you want to use.

For example, if you want to start Word and prevent the loading of add-ins and global templates, type the following in the Open box, including the quotation marks:
"C:\Program Files\Microsoft Office\Office\Winword.exe" /a
Note If a 32-bit version of Office is installed on a 64-bit computer, the program files folder is “Program Files (x86).”
Let me know if that works

hongedit

11/9/2010

ASKER

Hi

I'm not sure what you are suggesting I do, open word with the /a switch?

jay_cee_bee

11/9/2010

yes

I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst

William Peck

jay_cee_bee

11/9/2010

and then try the labels, if that does not work, then try running a repair on MS Office through add/remove programs