troubleshooting Question

HP MSL2024 1 LTO-4 Ultr 1760 SAS Library not detected by BackupExec 11d

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topuz asked on
StorageStorage SoftwareSystem Utilities
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I have HP MSL2024 1 LTO-4 Ultr 1760 SAS Library connected to Wn2003 Enterprice 32bit server via HP P212/ZM Smart Array Controller.
Both LTO-4 tape drive and library are detected by Windows OS with Bus Number 7, Target Id 0, LUN 0  and Bus Number 7, Target Id 0, LUN 1 appropriately.
But Backup Ecec 11d detects LTO-4 device drive as standalone device and does not detects library.
According to BackupExec 11d HCL  all shall works. The BackupExec 11d is updated with latest availbale be7170RHF37_32bit_300325 DDI  and SP5 is installed.
Could you please advsie.
Gerald Connolly

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