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Can't connect to the Internet.

Posted on 2010-11-09
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Last Modified: 2013-12-09
I am using the latest version of AVAST on my computers. I do have one computer running Win2k SP4 that appears to have a problem connecting to the Internet after the installation of the latest version of AVAST. Since installing the latest version everything runs fine except connecting to the Internet.
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Question by:cdplayer
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by:leoahmad
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have you tried after disabling avast?
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by:cdplayer
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I've uninstalled AVAST and was able to connect to the Internet. Once I reinstalled AVAST my connection to the Internet vanished.
Thanks leoahmad for replying!
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by:danora
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Hi,

What does your network connections show? Is your nic card disabled?
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by:leoahmad
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have you changed any of your firewall settings?
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by:rpggamergirl
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I'm using Avast in my XP and Windows 7 systems and no problems here.

In the "REAL-TIME SHIELDS", try disabling the Web Shield and see if that helps.
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by:rpggamergirl
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Also IF you're using Avast Firewall it is not compatible with W2K so that would caused a connection problem. If so, I would disable it and just use windows or another firewall.
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by:cdplayer
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danora –
The network connection is good. The NIC card in enabled.
leoahmad –
I was using version 4.8 of AVAST before upgrading to version 5. So I didn’t think I needed to touch my firewall settings. No I’ve not touched my firewall settings. BTW I am using Outpost.
rpggamergirl –
How are you doing? Long time no talk to! How are things from the land down under?
I shutdown Web Shield but no success… It will be summer soon were you are!  Cheers!
rpggamergirl –
I using AVAST anti-virus software only. Thank you for the information! I didn’t know that!!!

Thank you!
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by:danora
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could you have a look on the windows firewall to see the status of it, on or off? Are there any exceptions in there that shouldnt be?

The avast firewall could be for some reason blocking all http traffic (port 80)
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by:cdplayer
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danora,

Windows 2000 have a built in Firewall? I thought Windows 7, Windows Vista and Windows XP Service Pack 2 only and higher had a built in Firewall - I've been known to be wrong in the past...
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by:danora
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apologies - not read properly...... :)
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by:cdplayer
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no worries!
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by:optoma
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If still having issue run Avast's removal tool. Follow its instructions carefully.
http://www.avast.com/uninstall-utility

Afterwards, reinstall and test
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rpggamergirl earned 500 total points
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How are you, :)
I'm doing fine thanks. Yeah, Summer next month, our days are bright and sunny already! :)

Still no luck with connection?
Try uninstalling Outpost and then reinstall it. I've heard issues with internet connection when Avast is installed after Outpost had been installed.

So Outpost may need to be uninstalled and then reinstall, so it is installed after Avast.
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by:cdplayer
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rpggamergirl -
I am doing great getting ready for winter so not looking forward to snow!
I will give you suggestion a go later this week. I have the computer doing something right now.
FYI - I've place AVAST under Outpost's ignore list this is to make sure that there are no compatibility issues.
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by:cdplayer
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I've tried rpggamergirl suggestions gee I wish that would have work :(
Thank you rpggamergirl for your suggestion!
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by:cdplayer
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Thank you! You have been wonderful again! Every time I "talk" with you I learn something!

Seasons Greetings!
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