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How do I get rid of the Trojan:”  Https Tidserv Request 2 ” from my computer

Posted on 2010-11-09
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Last Modified: 2013-11-22
My operating system is Windows XP Service Pack 3, I am running Norton 360 Antivirus Software and I am using Internet Explorer 8. Every 5 -6 minutes Norton is telling it has intersected an attempt on my computer. Every 10 minutes, an Antivus8 application activates and tells me that I need to download a program from the internet to clear the virus.  I cannot delete the program, nor can I uninstall it. I cannot find in the Programs Folder, where it has loaded itself onto the hard-drive so I assume it is in the Registry Files or Rootkit. I do have the programs SequoiaView and Spacemonger loaded onto the computer, I have also tried deleting the AV8 Folder from Programs, using Chaos Shredder, but this doesn’t work either. I have tried running Registry Crawler and Registry Healer and although it finds 2 incorrect or invalid entries, it does not find the Trojan. Is it possible to REMOVE the Trojan with having to Reformat the disk....?  aussiecuttlefish
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Question by:aussiecuttlefish
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6 Comments
 
LVL 2

Expert Comment

by:rachel83
ID: 34092569
Have you tried Spybot Search and Destroy?

http://www.safer-networking.org/index2.html
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LVL 47

Accepted Solution

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rpggamergirl earned 2000 total points
ID: 34092665
Use TDSSKiller or HitmanPro.
Download TDSSKiller and save it to your Desktop.
http://support.kaspersky.com/downloads/utils/tdsskiller.zip 


HitmanPro:
http://www.surfright.nl/en/hitmanpro 


If the problem persists, run comboFix and attach the log here.
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
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LVL 47

Expert Comment

by:rpggamergirl
ID: 34092683
You could also try MalwareBytes first if you wish, it detects and removes most rogues.
MalwareBytes:
http://www.malwarebytes.org/mbam-download.php 
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LVL 30

Expert Comment

by:Sudeep Sharma
ID: 34093278
You could also try fix from Symantec for TDSS rootkit

http://www.symantec.com/content/en/us/global/removal_tool/threat_writeups/FixTDSS.exe

I hope that would help

sudeep
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Author Closing Comment

by:aussiecuttlefish
ID: 34098273
After running TDSSKiller - the program found the following Malicious Object and completely removed it :

Rootkit.Win32.TDSS.td14

The AV8 appears to gone from the system. Currently running a complete Deep System scan. Thank You for your assistance and you have definitely earnt the 500 points and my Congratulations on such speedy and efficient service..
aussiecuttlefish
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LVL 47

Expert Comment

by:rpggamergirl
ID: 34098458
You're welcome, I'm glad to know that the issue is now resolved.

Thanks for the points! :)
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