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Problems sync. calendar with owa calendar, ipad calendar & iphone calendar

Posted on 2010-11-09
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Last Modified: 2012-05-10
Hi guys, Hope you can help me out!
I have a user, actually the President of the company who is having issues with his calendar synching up primarly with OWA, then with ipad, iphone.

So, when he puts his 11:00AM for the next day, he won't see it on owa, then he is missing his 10:30 & 11:00AM appoitnments in iphone & ipad.

Please help, very critical to get this resolve today!
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Question by:jbm1
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Expert Comment

by:Alan Hardisty
ID: 34093712
What version of Exchange are you using?
When he is entering his appointments - what device is he using?  PC with Outlook, OWA, iPad or the iPhone.
If Outlook - sounds like his Offline file is not syncing properly - just delete it and re-create it (close Outlook first - then delete the .OST file - then open up Outlook and wait for the file to be regerated completely).
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Author Comment

by:jbm1
ID: 34093855
Exchange 2003.

He is using his PC with outlook.

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Author Comment

by:jbm1
ID: 34093860
If outlook > that will make synchronizing to all of those devices?? (owa, ipad, iphone)
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Alan Hardisty earned 500 total points
ID: 34093890
If the event is added to Outlook and doesn't make it to OWA, then the problem lies between Outlook and the server, so please blow away the .OST file and re-generate it, then create another appointment and make sure it appears in OWA.
If the appointment makes it to OWA, then it should appear on the iPad & iPhone. If not in OWA (directly on the server), you won't ever see it on the iPad or iPhone.
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Author Comment

by:jbm1
ID: 34093966
Ok, Great. Let me get a hold of the user and I will you and update later today hopefully with a resolution or next steps.
Thanks a lot
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Expert Comment

by:Alan Hardisty
ID: 34093982
No probs - if that doesn't work - I'll let you know what Plan B is - which you might not like :(
Alan
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Author Comment

by:jbm1
ID: 34095120
Hey, currently at the user: what's the best way to do the blow away the .ost file?...so i can make sure it work! don't want to make the problem worste!
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Author Comment

by:jbm1
ID: 34097183
Ok, i rename the old ost and create a new...user is going to add a calendar and check later tonight.

Thank You so much for assistance, it's greatly appreciated

JM
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Expert Comment

by:Alan Hardisty
ID: 34097379
No problems - I'm around for about 3 more hours or so tonight.
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Author Comment

by:jbm1
ID: 34104066
Hey,
I didn't work!

An example from the future – calendar for tomorrow: 11/11
Outlook application calendar has all meetings
OWA is missing 9:30 am meeting (a recurring meeting that was changed for this instance)
iPad/iPhone is missing 9:30 am meeting (a recurring meeting that was changed for this instance) and 4:30 pm meeting (that was tentatively accepted)
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Expert Comment

by:Alan Hardisty
ID: 34104212
In that case - plan B is to dismount the mailstore and repair it!
You need to run:
eseutil /p
eseutil /d
isinteg -s servername -fix -tests alltests
If you are not familiar with how to do this, please let me know and I will give you more specific steps.
isinteg needs to be run as many times as it takes to see 0 errors and 0 fixes in the last output line on the screen.
eseutil takes about 1 hour to process 4-6 Gb of mailstore, so the larer the mailstore - the longer it will be offline!
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