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Problems sync. calendar with owa calendar, ipad calendar & iphone calendar

Hi guys, Hope you can help me out!
I have a user, actually the President of the company who is having issues with his calendar synching up primarly with OWA, then with ipad, iphone.

So, when he puts his 11:00AM for the next day, he won't see it on owa, then he is missing his 10:30 & 11:00AM appoitnments in iphone & ipad.

Please help, very critical to get this resolve today!
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J Molina
Asked:
J Molina
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1 Solution
 
Alan HardistyCo-OwnerCommented:
What version of Exchange are you using?
When he is entering his appointments - what device is he using?  PC with Outlook, OWA, iPad or the iPhone.
If Outlook - sounds like his Offline file is not syncing properly - just delete it and re-create it (close Outlook first - then delete the .OST file - then open up Outlook and wait for the file to be regerated completely).
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J MolinaIT AdminAuthor Commented:
Exchange 2003.

He is using his PC with outlook.

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J MolinaIT AdminAuthor Commented:
If outlook > that will make synchronizing to all of those devices?? (owa, ipad, iphone)
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Alan HardistyCo-OwnerCommented:
If the event is added to Outlook and doesn't make it to OWA, then the problem lies between Outlook and the server, so please blow away the .OST file and re-generate it, then create another appointment and make sure it appears in OWA.
If the appointment makes it to OWA, then it should appear on the iPad & iPhone. If not in OWA (directly on the server), you won't ever see it on the iPad or iPhone.
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J MolinaIT AdminAuthor Commented:
Ok, Great. Let me get a hold of the user and I will you and update later today hopefully with a resolution or next steps.
Thanks a lot
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Alan HardistyCo-OwnerCommented:
No probs - if that doesn't work - I'll let you know what Plan B is - which you might not like :(
Alan
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J MolinaIT AdminAuthor Commented:
Hey, currently at the user: what's the best way to do the blow away the .ost file?...so i can make sure it work! don't want to make the problem worste!
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J MolinaIT AdminAuthor Commented:
Ok, i rename the old ost and create a new...user is going to add a calendar and check later tonight.

Thank You so much for assistance, it's greatly appreciated

JM
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Alan HardistyCo-OwnerCommented:
No problems - I'm around for about 3 more hours or so tonight.
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J MolinaIT AdminAuthor Commented:
Hey,
I didn't work!

An example from the future – calendar for tomorrow: 11/11
Outlook application calendar has all meetings
OWA is missing 9:30 am meeting (a recurring meeting that was changed for this instance)
iPad/iPhone is missing 9:30 am meeting (a recurring meeting that was changed for this instance) and 4:30 pm meeting (that was tentatively accepted)
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Alan HardistyCo-OwnerCommented:
In that case - plan B is to dismount the mailstore and repair it!
You need to run:
eseutil /p
eseutil /d
isinteg -s servername -fix -tests alltests
If you are not familiar with how to do this, please let me know and I will give you more specific steps.
isinteg needs to be run as many times as it takes to see 0 errors and 0 fixes in the last output line on the screen.
eseutil takes about 1 hour to process 4-6 Gb of mailstore, so the larer the mailstore - the longer it will be offline!
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