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Backup exec services not starting

Posted on 2010-11-09
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Last Modified: 2013-12-01
To whom can help,
 
          I logged on symantec backup exec 11d for small business servers and it now prompts me for a username and password and the services are shown as stopped. the admin credentials was changed not long ago but i dont think that should affect backup exec.  i changed the logon password in the services for each backup exec service but no luck any help out there??
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Question by:abpExpert
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Expert Comment

by:Harkins
ID: 34093776
Ho abpExpert,
This could be to do with changing your admin credentials recently. Go into Windows Services and find the Backup Exec service. Right click and select Properties and go to LogOn tab. If the service logs on as your admin account, you will need to update your credentials.
HTH,
Harkins
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Expert Comment

by:Harkins
ID: 34093786
Apologies, I see you have checked the services. Have youi checked in the event logs for any login failures?
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Author Comment

by:abpExpert
ID: 34093985
the server did recover from a system crash due to a power failure
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Author Comment

by:abpExpert
ID: 34094109
i checked the event logs and this is all i see but this is not a warning.  The description for Event ID ( 9688 ) in Source ( MSSQL$MICROSOFT##SSEE ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: ?.
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Author Comment

by:abpExpert
ID: 34094139
i also see this: The configuration of the AdminConnection\TCP protocol in the SQL instance MICROSOFT##SSEE is not valid.
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Expert Comment

by:Harkins
ID: 34094311
What message do you get if you try to manually start the service?
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Author Comment

by:abpExpert
ID: 34094442
it says could not start tge Backup exec server serice on local computer
error 1068: the dependency service or group failed to start.
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Accepted Solution

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Harkins earned 2000 total points
ID: 34094546
Ok, if you go to the Backup Exec service properties and then on to the Dependency tab, it will show you all the services it depends on. Visit the properties of each service list in the dependencies and check the LogOn tab. If the account is your admin account, you will need to update it with the new credentials.
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Author Comment

by:abpExpert
ID: 34094767
i did that and still the same effect
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Expert Comment

by:Harkins
ID: 34094814
Can you find which of the dependent services fails to start?
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Author Comment

by:abpExpert
ID: 34094939
you solution above worked i forgot one minute dependancy and it is working. thanks
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