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Backup exec services not starting

To whom can help,
 
          I logged on symantec backup exec 11d for small business servers and it now prompts me for a username and password and the services are shown as stopped. the admin credentials was changed not long ago but i dont think that should affect backup exec.  i changed the logon password in the services for each backup exec service but no luck any help out there??
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abpExpert
Asked:
abpExpert
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1 Solution
 
HarkinsCommented:
Ho abpExpert,
This could be to do with changing your admin credentials recently. Go into Windows Services and find the Backup Exec service. Right click and select Properties and go to LogOn tab. If the service logs on as your admin account, you will need to update your credentials.
HTH,
Harkins
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HarkinsCommented:
Apologies, I see you have checked the services. Have youi checked in the event logs for any login failures?
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abpExpertAuthor Commented:
the server did recover from a system crash due to a power failure
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abpExpertAuthor Commented:
i checked the event logs and this is all i see but this is not a warning.  The description for Event ID ( 9688 ) in Source ( MSSQL$MICROSOFT##SSEE ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: ?.
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abpExpertAuthor Commented:
i also see this: The configuration of the AdminConnection\TCP protocol in the SQL instance MICROSOFT##SSEE is not valid.
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HarkinsCommented:
What message do you get if you try to manually start the service?
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abpExpertAuthor Commented:
it says could not start tge Backup exec server serice on local computer
error 1068: the dependency service or group failed to start.
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HarkinsCommented:
Ok, if you go to the Backup Exec service properties and then on to the Dependency tab, it will show you all the services it depends on. Visit the properties of each service list in the dependencies and check the LogOn tab. If the account is your admin account, you will need to update it with the new credentials.
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abpExpertAuthor Commented:
i did that and still the same effect
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HarkinsCommented:
Can you find which of the dependent services fails to start?
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abpExpertAuthor Commented:
you solution above worked i forgot one minute dependancy and it is working. thanks
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