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HTC Evo phone has stopped sync'ing with Exchange

Posted on 2010-11-09
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Last Modified: 2012-05-10
Experts, I'm not sure if you can help with this, but i have a user who has a htc evo from Sprint, and connects to our Exchange server via activesync.

yesterday he locked out his account, and I've since unlocked it, but now the phone has stopped syncing.  he didn't change the password, and I have re-entered it to the phone to make sure that its correct.  I also verified that service is good and the web browser works.  And I've done 2 battery pops and still nothing....

He really doesn't want me to wipe the phone and reload the mail profile, is there any other tricks I can try?

Thanks!
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Question by:paylessoffice
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nsx106052 earned 500 total points
ID: 34094252
I don't wiping the phone will be necessary but you probably should remove the mail account from the phone and then re-add it.  
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by:paylessoffice
ID: 34094298
Ya, and that's what I wound up doing just to get it back to him, but his concern is that if I do that, then his calendar entries double or even triple up on the same events.

But so far it seems to be OK.  Thanks for the help!
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