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Incorrect Laptop Password

Posted on 2010-11-09
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Last Modified: 2012-05-10
I have a customer who dropped off a laptop.  Somehow one of the two user accounts that is on the Laptop has lost its password. The client can not login.

In the old days I used to remove the internal battery, about the size of a coin, for a few hours.  This would reset the password.

In this case the laptop has MS Windows 7.  Its one of the Windows 7 accounts that has lost its password

Robbie

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by:ConanUK
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Do you have access to the other account? I've had this in the past and I used 'Trinity Rescue Kit -winpass', though I've not tried it on 7, it worked on Vista. Other than that, without a password reset disk or the customer remembering the password I'm not sure there's much you can do (unless you can maybe add it to a domain, log in with domain admin rights and reset from there?)
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by:LeeTutor
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This site allows you to download files needed to create a bootable floppy disk or CD-ROM which contains a program that can be used to reset passwords on a Windows NT-based OS (such as WinXP and Vista and Windows 7):

http://pogostick.net/~pnh/ntpasswd/
Offline NT Password & Registry Editor

It is a rather "geeky" tool; not a nice Windows graphical user interface.  You might want to check this page for a demonstration of its use, with screenshots provided in the article:

http://blogs.techrepublic.com.com/window-on-windows/?p=639
Reset lost Windows passwords with Offline Registry Editor

There is also a video about using this tool here:

http://blogs.techrepublic.com.com/itdojo/?p=140&tag=nl.e550
Video: Reset Windows passwords with the Offline NT Password and Registry Editor

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by:pariger
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robbiebreslin, any feedback?
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