Solved

Incorrect Laptop Password

Posted on 2010-11-09
6
495 Views
Last Modified: 2012-05-10
I have a customer who dropped off a laptop.  Somehow one of the two user accounts that is on the Laptop has lost its password. The client can not login.

In the old days I used to remove the internal battery, about the size of a coin, for a few hours.  This would reset the password.

In this case the laptop has MS Windows 7.  Its one of the Windows 7 accounts that has lost its password

Robbie

0
Comment
Question by:IP4IT Staff
6 Comments
 
LVL 4

Accepted Solution

by:
zgiuffria earned 125 total points
ID: 34094866
0
 
LVL 2

Assisted Solution

by:ConanUK
ConanUK earned 125 total points
ID: 34094878
Do you have access to the other account? I've had this in the past and I used 'Trinity Rescue Kit -winpass', though I've not tried it on 7, it worked on Vista. Other than that, without a password reset disk or the customer remembering the password I'm not sure there's much you can do (unless you can maybe add it to a domain, log in with domain admin rights and reset from there?)
0
 
LVL 59

Assisted Solution

by:LeeTutor
LeeTutor earned 125 total points
ID: 34095268
This site allows you to download files needed to create a bootable floppy disk or CD-ROM which contains a program that can be used to reset passwords on a Windows NT-based OS (such as WinXP and Vista and Windows 7):

http://pogostick.net/~pnh/ntpasswd/
Offline NT Password & Registry Editor

It is a rather "geeky" tool; not a nice Windows graphical user interface.  You might want to check this page for a demonstration of its use, with screenshots provided in the article:

http://blogs.techrepublic.com.com/window-on-windows/?p=639
Reset lost Windows passwords with Offline Registry Editor

There is also a video about using this tool here:

http://blogs.techrepublic.com.com/itdojo/?p=140&tag=nl.e550
Video: Reset Windows passwords with the Offline NT Password and Registry Editor

0
 

Assisted Solution

by:pariger
pariger earned 125 total points
ID: 34098486
0
 
LVL 59

Expert Comment

by:LeeTutor
ID: 34112241
robbiebreslin, any feedback?
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

Suggested Solutions

Nothing in an HTTP request can be trusted, including HTTP headers and form data.  A form token is a tool that can be used to guard against request forgeries (CSRF).  This article shows an improved approach to form tokens, making it more difficult to…
It’s a strangely common occurrence that when you send someone their login details for a system, they can’t get in. This article will help you understand why it happens, and what you can do about it.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now