Solved

Incorrect Laptop Password

Posted on 2010-11-09
6
501 Views
Last Modified: 2012-05-10
I have a customer who dropped off a laptop.  Somehow one of the two user accounts that is on the Laptop has lost its password. The client can not login.

In the old days I used to remove the internal battery, about the size of a coin, for a few hours.  This would reset the password.

In this case the laptop has MS Windows 7.  Its one of the Windows 7 accounts that has lost its password

Robbie

0
Comment
Question by:IP4IT Staff
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 4

Accepted Solution

by:
zgiuffria earned 125 total points
ID: 34094866
0
 
LVL 2

Assisted Solution

by:ConanUK
ConanUK earned 125 total points
ID: 34094878
Do you have access to the other account? I've had this in the past and I used 'Trinity Rescue Kit -winpass', though I've not tried it on 7, it worked on Vista. Other than that, without a password reset disk or the customer remembering the password I'm not sure there's much you can do (unless you can maybe add it to a domain, log in with domain admin rights and reset from there?)
0
 
LVL 59

Assisted Solution

by:LeeTutor
LeeTutor earned 125 total points
ID: 34095268
This site allows you to download files needed to create a bootable floppy disk or CD-ROM which contains a program that can be used to reset passwords on a Windows NT-based OS (such as WinXP and Vista and Windows 7):

http://pogostick.net/~pnh/ntpasswd/
Offline NT Password & Registry Editor

It is a rather "geeky" tool; not a nice Windows graphical user interface.  You might want to check this page for a demonstration of its use, with screenshots provided in the article:

http://blogs.techrepublic.com.com/window-on-windows/?p=639
Reset lost Windows passwords with Offline Registry Editor

There is also a video about using this tool here:

http://blogs.techrepublic.com.com/itdojo/?p=140&tag=nl.e550
Video: Reset Windows passwords with the Offline NT Password and Registry Editor

0
 

Assisted Solution

by:pariger
pariger earned 125 total points
ID: 34098486
0
 
LVL 59

Expert Comment

by:LeeTutor
ID: 34112241
robbiebreslin, any feedback?
0

Featured Post

2017 Webroot Threat Report

MSPs: Get the facts you need to protect your clients.
The 2017 Webroot Threat Report provides a uniquely insightful global view into the analysis and discoveries made by the Webroot® Threat Intelligence Platform to provide insights on key trends and risks as seen by our users.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A hard and fast method for reducing Active Directory Administrators members.
I was prompted to write this article after the recent World-Wide Ransomware outbreak. For years now, System Administrators around the world have used the excuse of "Waiting a Bit" before applying Security Patch Updates. This type of reasoning to me …
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question