Solved

CRM Dynamics Removing FQDN from Message-ID

Posted on 2010-11-09
3
806 Views
Last Modified: 2012-06-21
Hello,
   Have an issue with MS CRM Dynamics 4.0 removing the FQDN portion of the Message-ID when sending a message through Outlook when the message is tracked.

Normally when we send a message out through Oulook and our Exchange 2010 box with the standard recieve and send connectors we send with the following Message-ID "Message-ID: <F44E5117B1195F40897910805B466CE7228FFDC1@server.mycompany.com>".  If we click on Track in CRM within our Outlook 2007 client it removes the FQDN and sends the message with just this "Message-ID: <F44E5117B1195F40897910805B466CE7228FFDC1>".  This was causing no issues until a couple of our customers implemented security to check for the FQDN.  I believe this was brought up in a RFC.  The Undeliverable message from their servers kicks back a "#553 5.0.0 Message-Id header line format error ##" message because of this.

I have verified that Tracking in CRM is indeed the culprit but not sure why.  If I do a standard SMTP message from the command line everything is fine.  As far as I know CRM just uses the SMTP relay but I cannot find why it malforms the message-ID.

Any ideas?
0
Comment
Question by:CappinMorgan
3 Comments
 
LVL 29

Expert Comment

by:feridun
ID: 34099847
I have reproduced your findings with my CRM system. I composed an e-mail in Outlook and clicked the Track button and then sent the e-mail. The message-id did indeed only have the number. When I did the same test without tracking the message-id was as you described.

Therefore I can only assume, that the CRM for Outlook software is causing the issue. Outgoing e-mails that are tracked in Outlook are sent using Outlook not the SMTP relay so it must be a bug or otherwise in the CRM for Outlook software. I suggest a call to Microsoft Product Support.
0
 

Accepted Solution

by:
ee_auto earned 0 total points
ID: 34869188
Question PAQ'd and stored in the solution database.
0

Featured Post

Wish Marketing would stop bothering you?

Is your marketing department constantly asking for new email signature updates? Are they requesting a different design for every department? Do they need yet another banner added? Don’t let it get you down! There is an easy way to manage all of these requests...

Join & Write a Comment

Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
how to add IIS SMTP to handle application/Scanner relays into office 365.

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now