Solved

CRM Dynamics Removing FQDN from Message-ID

Posted on 2010-11-09
3
808 Views
Last Modified: 2012-06-21
Hello,
   Have an issue with MS CRM Dynamics 4.0 removing the FQDN portion of the Message-ID when sending a message through Outlook when the message is tracked.

Normally when we send a message out through Oulook and our Exchange 2010 box with the standard recieve and send connectors we send with the following Message-ID "Message-ID: <F44E5117B1195F40897910805B466CE7228FFDC1@server.mycompany.com>".  If we click on Track in CRM within our Outlook 2007 client it removes the FQDN and sends the message with just this "Message-ID: <F44E5117B1195F40897910805B466CE7228FFDC1>".  This was causing no issues until a couple of our customers implemented security to check for the FQDN.  I believe this was brought up in a RFC.  The Undeliverable message from their servers kicks back a "#553 5.0.0 Message-Id header line format error ##" message because of this.

I have verified that Tracking in CRM is indeed the culprit but not sure why.  If I do a standard SMTP message from the command line everything is fine.  As far as I know CRM just uses the SMTP relay but I cannot find why it malforms the message-ID.

Any ideas?
0
Comment
Question by:CappinMorgan
3 Comments
 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 34099847
I have reproduced your findings with my CRM system. I composed an e-mail in Outlook and clicked the Track button and then sent the e-mail. The message-id did indeed only have the number. When I did the same test without tracking the message-id was as you described.

Therefore I can only assume, that the CRM for Outlook software is causing the issue. Outgoing e-mails that are tracked in Outlook are sent using Outlook not the SMTP relay so it must be a bug or otherwise in the CRM for Outlook software. I suggest a call to Microsoft Product Support.
0
 

Accepted Solution

by:
ee_auto earned 0 total points
ID: 34869188
Question PAQ'd and stored in the solution database.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

929 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now