Solved

CRM Dynamics Removing FQDN from Message-ID

Posted on 2010-11-09
3
812 Views
Last Modified: 2012-06-21
Hello,
   Have an issue with MS CRM Dynamics 4.0 removing the FQDN portion of the Message-ID when sending a message through Outlook when the message is tracked.

Normally when we send a message out through Oulook and our Exchange 2010 box with the standard recieve and send connectors we send with the following Message-ID "Message-ID: <F44E5117B1195F40897910805B466CE7228FFDC1@server.mycompany.com>".  If we click on Track in CRM within our Outlook 2007 client it removes the FQDN and sends the message with just this "Message-ID: <F44E5117B1195F40897910805B466CE7228FFDC1>".  This was causing no issues until a couple of our customers implemented security to check for the FQDN.  I believe this was brought up in a RFC.  The Undeliverable message from their servers kicks back a "#553 5.0.0 Message-Id header line format error ##" message because of this.

I have verified that Tracking in CRM is indeed the culprit but not sure why.  If I do a standard SMTP message from the command line everything is fine.  As far as I know CRM just uses the SMTP relay but I cannot find why it malforms the message-ID.

Any ideas?
0
Comment
Question by:CappinMorgan
3 Comments
 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 34099847
I have reproduced your findings with my CRM system. I composed an e-mail in Outlook and clicked the Track button and then sent the e-mail. The message-id did indeed only have the number. When I did the same test without tracking the message-id was as you described.

Therefore I can only assume, that the CRM for Outlook software is causing the issue. Outgoing e-mails that are tracked in Outlook are sent using Outlook not the SMTP relay so it must be a bug or otherwise in the CRM for Outlook software. I suggest a call to Microsoft Product Support.
0
 

Accepted Solution

by:
ee_auto earned 0 total points
ID: 34869188
Question PAQ'd and stored in the solution database.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Desired Skill Set for Microsoft Dynamics CRM Technical Resources – Part I
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
how to add IIS SMTP to handle application/Scanner relays into office 365.

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question