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CRM Dynamics Removing FQDN from Message-ID

Posted on 2010-11-09
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Last Modified: 2012-06-21
Hello,
   Have an issue with MS CRM Dynamics 4.0 removing the FQDN portion of the Message-ID when sending a message through Outlook when the message is tracked.

Normally when we send a message out through Oulook and our Exchange 2010 box with the standard recieve and send connectors we send with the following Message-ID "Message-ID: <F44E5117B1195F40897910805B466CE7228FFDC1@server.mycompany.com>".  If we click on Track in CRM within our Outlook 2007 client it removes the FQDN and sends the message with just this "Message-ID: <F44E5117B1195F40897910805B466CE7228FFDC1>".  This was causing no issues until a couple of our customers implemented security to check for the FQDN.  I believe this was brought up in a RFC.  The Undeliverable message from their servers kicks back a "#553 5.0.0 Message-Id header line format error ##" message because of this.

I have verified that Tracking in CRM is indeed the culprit but not sure why.  If I do a standard SMTP message from the command line everything is fine.  As far as I know CRM just uses the SMTP relay but I cannot find why it malforms the message-ID.

Any ideas?
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Question by:CappinMorgan
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by:Feridun Kadir
ID: 34099847
I have reproduced your findings with my CRM system. I composed an e-mail in Outlook and clicked the Track button and then sent the e-mail. The message-id did indeed only have the number. When I did the same test without tracking the message-id was as you described.

Therefore I can only assume, that the CRM for Outlook software is causing the issue. Outgoing e-mails that are tracked in Outlook are sent using Outlook not the SMTP relay so it must be a bug or otherwise in the CRM for Outlook software. I suggest a call to Microsoft Product Support.
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